Office Coordinator – Cedar Bluff

Location:Forward Physical Therapy – Cedar Bluff

Address:465 Park 40 N. Blvd, Knoxville, TN 37923

Are you organized, personable, and passionate about helping others? Forward Physical Therapy is seeking a dependable and welcoming Office Coordinator/Receptionist to join our Cedar Bluff team.

As the first point of contact for our patients, you’ll play an important role in creating a positive experience from the moment they call or walk through our doors. This position is ideal for someone who enjoys working with people, can confidently manage multiple priorities, and takes pride in keeping an office running smoothly.

• Create a Welcoming
  
  Experience:
  
  Greet patients, answer phone calls, respond to questions, and ensure every interaction is friendly, professional, and helpful.
• Coordinate Patient Scheduling: Schedule evaluations and follow‑up visits, manage appointment changes, and help patients maintain a consistent plan of care.
• Support Patient Intake: Collect and verify demographic and insurance information, process required forms, and assist patients throughout the registration process.
• Manage Referrals and Leads: Process incoming referrals, communicate with patients and referring offices, and follow up consistently with prospective patients.
• Keep the Office Organized: Maintain accurate records, complete routine administrative tasks, and help support efficient daily clinic operations.
• Collaborate with the Team: Communicate closely with therapists, leadership, and other team members to help provide a seamless patient experience.
• Support Clinic Growth: Help patients understand available services, assist with clinic events and promotions, and contribute to a positive, community-focused environment.

• Communication: Strong verbal and written communication skills with a warm, professional approach.
• Organization: Excellent attention to detail and the ability to manage scheduling, phone calls, documentation, and competing priorities.
• Technology: Comfortable learning scheduling software, electronic medical records, email, and other office systems.
• Mindset: Dependable, proactive, team-oriented, and committed to providing excellent customer service.
• Experience: Previous receptionist, administrative, customer service, or healthcare experience is preferred, but we are willing to train the right candidate.

Monday–Thursday: 8:00 a.m.

- 5:30 p.m.

Friday: 8:00 a.m.

- 4:00 p.m.

Enjoy a consistent schedule with no weekend hours!