Receptionist & Office Coordinator

At Senior Helpers of Greater Knoxville, our mission is enhance the quality of life for our clients, team members, and community through exceptional and compassionate care.

We are looking for a warm, organized, dependable, and professional Receptionist / Office Coordinator who enjoys helping people and thrives in a fast-paced environment. This person will be one of the first points of contact for our clients, caregivers, families, and community partners and will play an important role in keeping our office running smoothly.

The ideal candidate is someone who naturally makes people feel welcome, communicates professionally, stays calm under pressure, and takes ownership of getting things done.

This position is a great fit for someone who enjoys people, organization, communication, and problem-solving and wants to be part of a team that makes a meaningful difference in the lives of seniors and their families.

Front Desk & Phone Management

• Serve as the welcoming first point of contact for visitors, clients, caregivers, families, and community partners.
• Answer and route incoming phone calls promptly and professionally.
• Take accurate messages and ensure follow-up with the appropriate team member.
• Monitor general office communications and help ensure important calls and messages are not missed.
• Maintain a professional, organized, and welcoming reception area.

Client & Caregiver Support

• Assist clients, families, and caregivers with basic questions and direct them to the appropriate team member.
• Help caregivers with routine office needs and administrative questions.
• Assist with scheduling-related communication and relay important information to the Scheduling Team.
• Help maintain accurate client and caregiver information within company systems.
• Provide exceptional customer service to everyone who interacts with our office.

Administrative Support

• Assist with scanning, filing, data entry, copying, mail, and other general office responsibilities.
• Help maintain organized client and employee records.
• Assist with onboarding paperwork and other administrative processes as needed.
  
  Support office leadership and other departments with administrative projects.
• Help maintain office supplies and coordinate routine office needs.

Team Support

• Work closely with Recruiting, Scheduling, Operations, and Business Development.
• Communicate important information between departments.
• Help create a positive, team-oriented office environment.
• Step in to assist other team members when needed.
• Represent Senior Helpers professionally in every interaction.

We are looking for someone who is:

• Warm and welcoming – You genuinely enjoy helping people.
• Highly dependable – Your team can count on you.
• Organized – You can manage multiple priorities without losing track of details.
• A strong communicator – You listen well and communicate clearly and professionally.
• Calm under pressure – You can handle a busy phone line and competing priorities while maintaining a positive attitude.
• Proactive – You see what needs to be done and take initiative rather than waiting to be asked.
• Team-oriented – You understand that we're all working toward one mission.
• Technology comfortable – You can learn and navigate computer systems, email, scheduling platforms, and other office technology.
• Compassionate – You understand that the people calling our office may be dealing with challenging situations involving an aging parent or loved one.

• Previous experience in a receptionist, administrative, customer service, healthcare, or office environment preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to multitask and prioritize effectively.
• Professional phone etiquette.
  
  Comfortable working in a fast-paced office environment.
• Proficiency with Microsoft Office and general computer applications.
• Previous home care or healthcare experience is a plus, but not required.

Within this role, success means:

• Calls are answered promptly and professionally.
• Visitors and callers feel welcomed and cared for.
• Information gets to the right person quickly.
• Administrative tasks are completed…