Benefits Coordinator, Payroll and Benefits - UT System Administration

Job Description

The Benefits Coordinator position exists to help administer benefit plans for the 14,000 benefit eligible employees of the University of Tennessee. Based upon extensive knowledge of the State of Tennessee insurance programs, this position introduces new employees to the group insurance plans through orientation sessions for groups of 10 to 50 employees and then further provides information to all employees by multiple communication methods throughout the year, especially during the annual enrollment period.

This position also answers questions from benefits staff on other campuses. In addition to communicating with employees, the position is responsible for entering insurance coverage information in both the University's DASH system and the State's Edison system.

The Benefits Coordinator position exists to help administer benefit plans for the 14,000 benefit eligible employees of the University of Tennessee. Based upon extensive knowledge of the State of Tennessee insurance programs, this position introduces new employees to the group insurance plans through orientation sessions for groups of 10 to 50 employees and then further provides information to all employees by multiple communication methods throughout the year, especially during the annual enrollment period.

This position also answers questions from benefits staff on other campuses. In addition to communicating with employees, the position is responsible for entering insurance coverage information in both the University's DASH system and the State's Edison system.

The Benefits Coordinator provides comprehensive customer service and subject-matter expertise related to State of Tennessee benefit plans for University of Tennessee system employees. This position serves newly hired and current employees across the Knoxville, UT Ag, UWA, and Graduate School of Medicine campuses by explaining benefit eligibility, enrollment procedures, coverage options, costs, and compliance requirements. The role is highly detail-oriented and requires extensive interaction with university systems, state systems, and external partners to ensure accurate benefits enrollment, payroll deductions, and reconciliation.

• Serve as a point of contact for employees regarding state benefit plans, insurance eligibility rules, dependent eligibility, enrollment timelines, and Affordable Care Act (ACA) requirements.
• Provide individual customer service through new hire orientation presentations, phone consultations, walk-in traffic, email correspondence, and written communication.
• Explain insurance coverage options, premium costs, network coverage, and plan changes in a clear and professional manner.
• Respond to employee inquiries with accuracy, sensitivity, and confidentiality.

• Review and audit insurance enrollment forms to ensure compliance with university, State of Tennessee, and vendor requirements.
• Verify eligibility, completeness, and accuracy of all enrollment documentation prior to processing.
• Enter employee insurance enrollments into the university’s DASH system to ensure correct payroll deductions.
• Enter employee insurance enrollments into the State of Tennessee’s Edison system to establish coverage documentation and transmit data to benefit vendors.

• Reconcile insurance coverage data between DASH and Edison systems to confirm consistency and accuracy.
• Identify and correct discrepancies to ensure accurate payroll, billing, and coverage for employees.
• Maintain a working knowledge of university payroll processes and state billing practices related to insurance coverage.
• Ensure the university is billed correctly by…