Logistics Claims Specialist

Description

• Location 835 N Central St,Knoxville, TN, 37917,United States
• Employee Type Full-time, Non-Exempt
• Required Degree High school
• Manage Others No

An award-winning logistics company that doesn't fit the mold.

We pride ourselves on changing the industry standard and setting a new tone in the logistics field. Ask our current employees what it's like to work here, and you'll hear words not often used to describe a logistics company: energetic, contagious, addicting, inspiring, meaningful, rewarding, and fun.

At Axle Logistics, we strongly embrace the entrepreneurial spirit and have a passion for providing real opportunities to ambitious professionals who share our energy and competitive nature. Whether you're a recent college graduate or a seasoned business professional looking for a career change, we can provide you with a path for success through our comprehensive training program, professional development process, and unlimited access to a dynamic leadership team with years of experience in the industry.

We love to see each other win. Positive attitudes produce positive results, and that spirit is the foundation of everything we do.

The Axle Logistics Claims Department is seeking a highly detail-oriented, organized, and motivated individual to join the team as a Claims Processor.

The Claims Processor is responsible for utilizing critical thinking and sound decision-making to support the claims and risk management process, helping achieve optimal customer outcomes while minimizing loss to Axle Logistics.

This role requires maintaining detailed documentation of claim communications, organizing initial claim information, and ensuring accurate and concise recordkeeping throughout the claims lifecycle. The Claims Processor will play an integral role in maintaining claim details used for tracking, monitoring, and reporting.

• Ensure claims are received and submitted in a timely manner.
• Follow up on missing documentation and investigate information needed to process claims.
• Review claim submissions and verify information for accuracy and completeness.
• Oversee data entry and documentation for each claim from initial submission through completion.
• Assess appropriate next steps in the claims process based on the information and values provided.
• Process claim payments accurately and efficiently.

• Compile information necessary to notify carriers and insurance providers of claims.
• Conduct regular follow-ups with adjusters and carriers regarding claim status.
• Provide timely and professional claim updates to customers.
• Maintain detailed records of communications with adjusters, customers, carriers, and other involved parties.

• Maintain organized and accurate claim records to support tracking, monitoring, and reporting.
• Ensure documentation remains complete and current throughout the claims lifecycle.
• Comply with applicable federal, state, and company regulations, policies, and procedures.
• Perform additional administrative and clerical responsibilities as required.

• High school diploma or GED required.
• At least 2 years of experience as a claims processor or in a related role.
• Strong verbal and written communication skills with the ability to correspond professionally with adjusters, customers, and carriers.
• Strong organizational skills and attention to detail.
• Working knowledge of the insurance industry and relevant federal and state regulations; familiarity with the freight or transportation industry is a plus.
• Proficiency with Microsoft Office and general computer applications.
• Excellent critical-thinking and decision-making skills.
• Strong administrative and record keeping abilities.
• Commitment to providing excellent customer service.
• Ability to effectively organize, prioritize, and manage claim-related responsibilities.

Axle Logistics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,…