Customer Service Representative - Tennova MultiSpecialty Clinic - Creek

Position: Customer Service Representative - Tennova Multi Specialty Clinic - Turkey Creek
Community Health Systems -  -  - Responsibilities:
Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.;
Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.;
Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.;
Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.;
Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.