Sheriffs Office- Support Services Technician

KNOX COUNTY SHERIFFS OFFICE- SUPPORT SERVICES TECHNICIAN I Position Summary

The Support Services Technician-I has the primary responsibility of fielding departmental incoming telephone calls and generating non-emergency incident reports

The following are required duties of this position:

• Inputs data from law enforcement forms into Records Management System (RMS)
• Queries computerized databases
• Performs various operational duties such as managing devices and print queues; monitoring system messages, etc.
• Troubleshoots system malfunctions.
• Generates, prints and distributes various reports both internally and externally by request.
• Other duties as assigned.

The following are the educational and/or training requirements for this position:

• Must be able to read and comprehend English language directives, training materials, and other documentation.
• High school diploma or equivalent required.

The following experience is required for this position:

• No experience needed.

The following non-physical knowledge, skills and abilities are required for this position:

• Knowledge of input and retrieval into computers.

The following physical ability(s) is/are required for this position:

• Must be physically able to operate a variety of office equipment.
• Must maintain the ability to work any hours, any shift and any days off during your career.

The following responsibilities are required for this position:

• Executes other responsibilities as assigned by the Sheriff, Chief Deputy, or supervisor.
• Position is also responsible for managing data as the record copy holder of the records management staff.

Ability to operate or use the following machinery and/or equipment is required for this position:

• Multi-line telephone

The Knox County Sheriff’s Office is an equal opportunity employer.