Community Assistant

Company: Yugo USA
Community: Slate at 901
Job Title: Community Assistant
Position Type: Part-time / Hourly / On‑Site
Compensation: $13/hour

The Community Assistant (CA) plays a critical role in creating a supportive and vibrant living environment within student housing community. CAs support marketing, leasing, resident services, and community engagement, ensuring a safe and inclusive atmosphere for residents.

• Customer Service: Provide exceptional service to residents and guests, promptly addressing concerns and maintaining a welcoming environment.
• Resident Support: Assist residents with inquiries and requests, serving as a knowledgeable resource and referring campus services when needed.
• Leasing & Marketing: Participate in all stages of leasing—outreach, social media, tours, fielding digital inquiries, phone calls and visits—to support community sales.
• Community Engagement: Develop and implement events and programs that foster community spirit and encourage resident involvement.
• Administrative Duties: Manage resident inquiries, maintain records, coordinate move‑ins/ move‑outs, and support community bulletin boards and newsletters.
• Safety & Security: Enforce policies, report maintenance/safety concerns, and assist in emergency response and crisis protocols.
• Team
  
  Collaboration:
  
  Work with staff, attend meetings, trainings and support Resident Directors and other team members as needed.
• Participate in the “turn” process.
• Additional responsibilities may be assigned based on community needs.

• Strong communication and interpersonal skills, with ability to work with diverse groups.
• Leadership and mentoring experience.
• Team orientation and collaboration.
• Strong organizational and time-management skills.
• Willingness to learn campus resources and services.
• Commitment to diversity, inclusion, and respect.
• Basic computer proficiency.
• Flexibility to work evenings, weekends and special events.
• Ability to be on‑call for emergencies.
• Current resident in good standing (if applicable).

• Customer Service: Handles difficult situations, responds promptly, solicits feedback, and meets commitments.
• Interpersonal
  
  Skills:
  
  Focuses on conflict resolution, maintains confidentiality, listens, stays calm, and is open to ideas.
• Leadership: Demonstrates confidence, inspires others, influences actions, accepts feedback, and recognizes contributions.
• Teamwork: Balances team and individual responsibilities, gives/receives feedback, fosters positive spirit, and supports goals.
• Diversity: Demonstrates EEO knowledge, respects cultural differences, educates others, and promotes a harassment‑free environment.
• Professionalism: Treats others with respect, remains calm under pressure, fulfills commitments, and follows through.
• Ethics: Shows respect, keeps commitments, builds trust, works with integrity, and upholds organizational values.
• Attendance/Punctuality: Consistently present and on time, and ensures coverage when absent.

This position offers competitive hourly compensation and opportunities for growth and advancement within the organization.

• Frequently required to stand, walk, and sit.
• Requires hand and finger dexterity and ability to talk or hear.
• Occasional exposure to outside weather conditions.
• Moderate noise level during work.
• Occasional lifting/moving up to 25 pounds.