Customer Service Representative - Tennova MultiSpecialty Clinic - Creek

Job Description

Why Join Us?

Be valued for what you bring to the team – competitive pay that rewards your hard work.

Benefits you can count on – medical, dental, vision, and life insurance coverage.

Work hard. Recharge often. – generous PTO and extended illness benefits.

Invest in your future – 401(k) with company match.

Grow with us – career development, learning opportunities, and advancement pathways.

We invest in your success – licensure and certification reimbursement for eligible roles.

Student loan support – assistance available for eligible roles.

Your wins deserve recognition – employee rewards and recognition programs.

A team you'll love working with – a collaborative, purpose-driven culture making a difference every day.

Additional voluntary benefits – choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

8-hour shifts available, no weekends, no holidays, no call.

Hours of operation:
Monday - Friday 8:00am - 4:30pm

Job Summary The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service time frames, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate degree or coursework in business, communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

• Working knowledge of Google Suite, Service Now or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi-task across different customer service platforms.
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

• Job Identification 161056
• Job Category Administrative Support
• Locations 10820 Parkside Dr, Knoxville, TN, 37934, US