Travel Planner, Customer Service Rep

Job brief

Join Elite Escapes and turn your passion for travel into your next career. As a Remote Adeventure Travel Planner (Sales-Focused), you'll turn travel dreams into booked itineraries by pairing destination expertise with a consultative, client-first sales approach. You'll design custom trips while guiding clients from their first what if? to a confirmed reservation — whether it's a solo escape, a group getaway, a destination wedding, or a family travel experience.

• Connect with clients to understand their travel needs, preferences, and budgets
• Book seamless journeys via email, chat, and phone — transforming inquiries into confirmed trips with enthusiasm and accuracy
• Resolve issues quickly, turning concerns into happy outcomes and ensuring smooth travel from booking to homecoming
• Spot trends in client feedback to refine services and personalize support for future bookings
• Optimize response times, minimizing delays and boosting client satisfaction scores
• Nurture post-booking relationships, ensuring clients feel supported before, during, and after every trip
• Deliver high-touch service with empathy, expertise, and a genuine smile

• Travel industry savvy (preferred, not required — zero experience also welcome)
• Stellar written and verbal communication skills
• Comfort with technology and AI tools (we'll train you on the rest)
• Passion for travel, adventure, and curiosity about the world

• Fully remote work
• Comprehensive onboarding and training
• Great team atmosphere with collaborative, supportive colleagues
• Growth potential with clear paths to leadership and higher earnings

We curate journeys that turn travel dreams into reality. We believe travel and adventure should create transformative, lifelong memories — that's why we partner with advisors who share that passion.