Customer Experience Champion Lead Hardin Valley

Job Summary

The Customer Experience Champions are the face of Harper Auto Wash and play a
crucial role in creating great customer experiences
. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed
team
. This team also happens to clean cars!

If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths!

>>
Customer Experience Champions typically become all-stars in 1 of 3 distinct roles:

— Sales! (explaining the value of "unlimited passes" to customers at thepay-stations)

— Wash Tunnel! (carefully guiding and prepping vehicles into the wash tunnel)

This full-time position is located at the Hardin Valley Harper Auto Wash, paying $15-16 per hour plus tips!

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance

• Provide
  friendly and enthusiastic
  customer service at all times.
• Act as the
  face of Harper Auto Wash
  by warmly greeting every customer with a smile.
• Communicate clearly using
  eye contact and exaggerated hand gestures
  when guiding customers.
• Assist customers by explaining procedures and answering questions professionally.

• Correctly prep vehicles
  by performing visual inspections and ensuring all safety precautions are met.
• Safely guide vehicles into the wash tunnel
  , ensuring proper placement on the conveyor belt.
• Confirm that customers place their vehicle in
  Neutral
  before entering the wash.
• Inspect truck beds and roof racks
  for loose items or safety concerns.
• Conduct a
  brief high-pressure spray
  on before vehicles enter the wash.

• Assist with
  regular cleaning and maintenance
  of equipment and the work environment.
• Follow all company procedures and policies
  , ensuring a consistent and high-quality customer experience.
• Lift at least 20 lbs
  as needed for job duties.
• Be able to stand on your feet for long periods of time
  and work efficiently in a fast-paced setting.
• Work in
  all weather conditions (heat, cold, etc.)

Eligibility Requirements

• Driver's License
• Pass drug screening as required by company policy

The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective.

This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service.
Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.