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Senior Customer Solutions & Escalations Specialist

Job in Knoxville, Knox County, Tennessee, 37955, USA
Listing for: Confidential
Full Time position
Listed on 2026-10-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Customer Service Rep, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 42000 - 55000 USD Yearly USD 42000.00 55000.00 YEAR
Job Description & How to Apply Below

First Horizon Bank Operations seeks a Customer Solution representative to escalate and resolve complex customer issues and regulatory inquiries. You will communicate progress to customers, regulators, and internal teams, ensuring timely resolution.

You will track all activity in the issue management system, identify root causes, and collaborate with multiple departments to implement effective solutions. On-site role supporting Tennessee operations.

We would love to welcome a new Senior Customer Solutions & Escalations Specialist to our organisation in Knoxville, TN, United States.

We are seeking a motivated Senior Customer Solutions & Escalations Specialist to join Confidential in Knoxville, TN, United States.

Consider building your career as a Senior Customer Solutions & Escalations Specialist at Confidential.

The Senior Customer Solutions & Escalations Specialist position in the Management & Operations, Sales field is open for applications.

Position Requirements
10+ Years work experience
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