Implementation Consultant - US Remote

Perfect Serve offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

Perfect Serve's mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.

By joining Perfect Serve, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re‑admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the Perfect Serve family every day.

The Implementation Consultant I is a key member of the Implementation team, contributing to the successful delivery of complex, large‑scale enterprise deployments of the Perfect Serve platform. In this role, the consultant works within diverse health systems—including multi‑hospital networks and enterprise physician groups—to support full‑cycle implementation activities.

This position is designed for consultants who are ready to expand their project ownership, take the lead on defined work streams within major deployments, and gain expertise across multiple product platforms based on project needs. Flexibility, adaptability, and a growth mindset are essential as this role evolves toward greater technical depth and project leadership responsibility.

• Lead assigned work streams within large‑scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals.
• Coordinate with cross‑functional teams to ensure smooth execution across complex environments.
• Support planning and execution of enterprise go‑live events, serving as a primary point of contact for designated functional areas.

• Provide workflow consulting for physician, clinical, and operational teams.
• Educate and register physicians for Perfect Serve programs, designing elegant solutions that meet the system level standards established.
• Provide consultation support to physicians with call workflow configuration into the Perfect Serve system.
• Develop training programs tailored to large health system audiences.
• Educate new clinical users at the hospital pre and post go‑live.

• Configure advanced workflows within complex multi‑facility systems.
• Work with third‑party systems to integrate solutions into the Perfect Serve system.
• Conduct testing across devices, platforms, and integrated technologies.

• Become trained across multiple Perfect Serve platforms based on project needs.
• Rapidly acquire new product knowledge for enterprise implementations.

Any other duties as needed to effectively perform the position.

• Bachelor's degree required, engineering or IT related discipline is ideal but not required.
• Prior work experience in a customer facing or other service roles.
• Excellent verbal and written communications skills.
• Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint. Will be using Lucidchart extensively.
• Embraces change and has a genuine curiosity for healthcare.
• Ability to work closely with peers and team members in a collaborative manner.
• Must travel up to 30 - 50% of the time.

This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face‑to‑face, or on the computer, all employees must be able to communicate…