Transfer Student Success Coordinator; Grant Funded Position

Transfer Student Success Coordinator (Grant-Funded Position)

Department:
Stay Strong Success Center

Campus:
Hardin Valley Campus

Closing Date:
Open Until Filled

Type of Appointment:
Temporary Part-time

Pay Rate: $23.66 per hour

Work Hours:

Work up to 30 hours per week

Position Summary:

The Transfer Success Coach supports the execution of Pellissippi State’s strategic enrollment, retention, completion, and transfer priorities through the coordination and assessment of services for students entering the College with prior postsecondary experience and Pellissippi State students preparing to transfer to four-year institutions.

The position manages an assigned coaching caseload, provides proactive and individualized transfer support, coordinates transfer-focused onboarding and programming, and helps students establish clear academic, completion, and transfer plans. The coach assists students in understanding how evaluated credit, degree requirements, transfer pathways, institutional deadlines, and receiving-institution expectations affect their progress. The position connects students with appropriate College resources and ensures that matters requiring official academic, credit,admission, or financial-aid decisions are referred to the responsible office.

The Transfer Success Coach also plans and assesses transfer eventsand outreach campaigns, coordinates services with campus and university partners, maintains accurate student and program records, and prepares regular reports on coaching engagement,program participation, persistence, credit accumulation, credential completion, and transfer outcomes. The position serves as a primary liaison among students, College offices, and partner institution sand supports broader Student Achievement initiatives as assigned.

• 40% - Manage an assigned caseload of approximately 200 transfer-in and transfer-intending students and provide individualized success coaching through proactive outreach, scheduled check-ins, student-initiated appointments, campaigns, and timely follow-up.
  • Assess each student’s academic and nonacademic needs, educational history, transfer goals, financial concerns, and potential barriers to progression.
  • Help students understand how evaluated transfer credit, degree requirements, academic standing, and transfer pathways affect their academic and completion plans.
  • Assist students in establishing documented academic,credential-completion, and transfer plans with appropriate milestones and next steps.
  • Support students in navigating admissions, advising, financial aid, scholarships, registration, degree planning, career exploration, and receiving-institution processes.
  • Refer official transfer-credit evaluations, course substitutions, curriculum decisions, financial-aid determinations, and admission decisions to the responsible College office or receiving institution.
  • Connect students with faculty, advising, tutoring, financial aid, career services, student care, disability services, veterans services, peer support, and other appropriate resources.
  • Monitor student progress and follow up on referrals, early alerts, registration needs, completion milestones, and transfer requirements.
  • Conduct individual and group coaching sessions in person and virtually.
  • Document student outreach, coaching sessions, referrals, services provided, follow-up actions, transfer plans, and other substantive interactions accurately and promptly in Navigate
    360 or another designated College system.
  • Maintain complete caseload records that support continuity of service, program assessment, institutional reporting, and coordination with other offices.
• 20%- Plan, organize, execute, and assess transfer-focused programs that support student onboarding, academic progression, credential completion, and successful transition to four-year institutions.
  • Coordinate transfer workshops, university-representative visits, transfer fairs, application-support events, transition programs, campus visits, information sessions, and other transfer-readiness activities.
  • Work with Career Development and the Transfer Hub to connect students with university representatives, transfer resources, academic and career exploration, and appropriate partner institutions.
  • Coordinate with Admissions, Records and articulation, Academic Advising, Financial Aid, academic schools, Orientation, Marketing and Communications, Event Services, and campus leadership to plan and deliver transfer initiatives.
  • Promote Tennessee Transfer Pathways, articulation…