Supervisor, Accounts Receivable, College of Veterinary Medicine: UTIA

Job Description

The College of Veterinary Medicine invites applicants to apply for the position of Supervisor of Accounts Receivable. In consultation with the Veterinary Medical Center (VMC) Director of Finance, the incumbent oversees the daily operations of the VMC accounts receivable unit. This includes direct management of billing, collections, and accounts receivable for VMC Client Clinical Services (approximately 38,000 annual patients), the Referral Veterinary Services (approximately 27,000 tests annually), and miscellaneous departmental accounts receivable from billings and collections of the College of Veterinary Medicine, representing a total current budgeted income of $21.6M.

The incumbent assures exceptional financial and business services to all VMC customers in the form of timely and accurate billing, maximizes revenue collection, and maintains secure, confidential client financial records.

• Oversee the daily administration and supervision of accounts receivable operations of UT Veterinary Medical Center, coordinating all accounting functions including cash drawers, balancing, deposits, credit card transactions, financial reports, billing, accounts receivable management, collections, client credit arrangements, delinquent account reviews, collection agency accounts, client refunds, returned checks, and returned mail.
• Oversee all DASH bank deposits and transfer voucher entries, payment processing and fund deposits received online via Touch Net, review patient charge audits and monthly collection call reports, approve refund requests, research bankruptcy notices, attend court hearings, approve unique client payment arrangements, resolve billing disputes, prepare rebuttals for card charge‑backs, research and recommend vendors for contract services, and validate data integrity for patients, owners, and referring veterinarians.
  
  Work with external agencies such as Humane Societies, Police Departments, State Agencies, insurance agencies, debt reduction agencies, collection agencies, and vendors.
• Prepare month‑end closing entries for accounts receivable, make journal entries in DASH, produce past‑due account reports, audit findings, aging reports, statistics, and client adjustment reports for the VMC Director of Finance, access online AMEX, Care Credit, Bluefin, and Elavon statements, prepare monthly sales tax returns for the College, and report uncollectible accounts to the VMC Director of Finance. Provide miscellaneous financial reports as needed.
• Directly supervise the accounts receivable staff, assigning workflow for billing for Client Clinical Services and centralized billing for Referring Veterinary Services, coordinating assignments and schedules, cross‑training personnel, approving time and leave, orienting new staff and clarifying roles for students, interns, and residents, and collaborating with other University units such as UTIA departments, Treasurer’s Office, Controller’s Office, Bursar’s Office, Office of Audit and Compliance, Payroll, and Office of General Counsel.
• Perform other administrative duties: balance and maintain petty cash, resolve returned checks, reconcile student account holds with the Bursar’s Office, secure financial records per UT Fiscal Policy, approve final paychecks for all college departments, represent the Accounts Receivable Unit at Hospital Operations meetings, prepare responses to internal audits, advise outside veterinarians on accounting practices, monitor group email, handle phone calls to the accounts receivable line, and assist faculty, interns, residents, students, and staff as needed.

• Education:
  • High school diploma or GED
• Experience:
  • Minimum 5 years of relevant experience
• Knowledge, Skills, Abilities:
  • Advanced knowledge of accounting principles and billing and collection practices, laws, and regulations.
  • Solid knowledge of audit methods and standards.
  • Strong analytical skills.
  • Advanced computer skills, including Microsoft Office.
  • Demonstrated organization and communication skills.
  • Excellent leadership skills.
  • Prior supervisory experience.

• Education:
  • Bachelor’s degree in Finance,…