Assistant Branch Manager

Summary

Supports the Branch Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with the established policies and procedures of the credit union. Mentors and coaches branch staff to ensure consistent quality service is provided to the membership. Performs specific lending, operational, and member service functions as delegated by the Branch Manager, including direct supervision of the branch staff.

Assumes full responsibility for the operation of the branch during any absence of the Branch Manager.

• Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same.
• Responsible for all or part of the duties and responsibilities involved in scheduling and staffing, training, assignment of duties, and timely completion of duties in accordance with policies and procedures established by credit union.
• Observes and monitors branch employees' adherence to service standards and provides feedback that builds on the strengths and minimizes the weaknesses of branch staff.
• Works with the Branch Manager to set appropriate sales goals and coaches employees in effective use of sales skills.
• Maintains thorough knowledge on all credit union products and services and related policies, procedures, and rules and regulations to serve as an escalation point for managing complaints, resolving problems, and answering questions.
• Maintains the highest level of confidentiality with all member information.
• Ensures that member financial transactions and member account file maintenance are performed efficiently, accurately, and in accordance with the established policies and procedures of the credit union.
• Performs Medallion Signature Guarantee services and notary services, as requested by members.
• Directs and monitors beginning of day and end of day duties, including processing night deposits, balancing cash and other daily transactions, and balancing and scanning checks, etc.
• Opens new memberships/accounts; adds shares, share drafts, certificates, and ancillary depository services to existing consumer accounts; adds owners, signers, and beneficiaries to existing consumer accounts.
• Opens Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs).
• Processes consumer loan applications, including
  • Interviewing loan applicants and providing the necessary counselling on loan options, rates, terms, and collateral requirements,
  • Gathering and verifying the required information for a credit application,
  • Pulling and interpreting credit bureau reports,
  • Underwriting and making loan decisions within established levels of lending authority,
  • Preparing all necessary forms and documentation for loan products and add-on services,
  • Monitoring pending, approved, and denied loan files to ensure timely processing,
  • Communicating loan decision and conditions to members in a timely manner, and
  • Offering ancillary services such as payment protection, Gap insurance, and extended warranties on all eligible consumer loans.
• Responsible for currency orders and shipments and ensures cash levels are in conformance with bond limits. Ensures all teller transactions are balanced daily.
• Ensures that all internal audit policies and procedures are implemented and maintained to meet the requirements established by management and our internal audit program.
• Assists with branch upkeep, including requesting supplies, preparing courier packages, scanning documents, properly preparing daily work for offsite storage, and shredding of appropriate documents.
• Serves as acting manager in the absence of the Branch Manager, including supervision of Financial Consultants and managing branch operations. May serve as an acting manager during Saturday shifts as needed.
• Actively participates in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations.
• Attends…