Member Solutions Specialist l

Role:

To find solutions for members in financial distress while preserving the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.

Essential Functions and Responsibilities:

70% Contact delinquent accounts ;
Maintain accurate files and reports on all collection activity.

20% Take appropriate actions to bring delinquent accounts current.

5% Analyze financial situation of delinquent borrowers; make recommendations to cure defaults.

5% Assist other members of Member Solutions team as needed.

Knowledge and

Skills:

Experience:

One year of similar or related experience.

Education:

A high school education or GED.

Interpersonal:
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other

Skills:

Must have excellent communication skills. Must have general knowledge of Fair Debt Collection Practices Act and US Bankruptcy Code.

OTHER

SKILLS AND ABILITIES:

Ability to operate standard office machines such as fax machine, photocopier, typewriter, personal computer and laser printer.

Ability to operate a PC. Range of ability includes basic input, output procedures, accessing print functions to produce statements of account, inputing information to the on-line collection system, and retrieval of appropriate loan account information.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include the frequent need to write and the continuous need to be resourceful, persuasive, and creative in resolving delinquency situations. In addition, the jobholder requires imagination, concentration, and negotiating skills to be successful in performing the job duties.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.