Asset Management & Recovery Specialist

About Us

Knoxville TVA Employees Credit Union is a not-for-profit, member‑owned, locally operated financial institution serving the financial needs of its communities. We have 25 locations throughout East Tennessee and serve more than 264,000 members.

The Credit Union helps members grow financially by offering a variety of accounts—including checking, savings, and investments—as well as competitive loan rates on autos, recreational vehicles, mortgages, personal loans, and credit cards. We are committed to providing excellent service to our members and communities, with a people‑helping‑people mindset.

Starting range: $19.50 – $21.50, depending on work experience.

• Employer-paid health and dental insurance premiums
• Accrual of paid PTO leave
• Employer-matched 401(k), 50% match up to 6% of employee contributions
• Employer-paid group life insurance and long‑term disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union‑wide goals
• Paid holidays and paid training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

• Receive inbound and make outbound calls, instant messages, and texts from members, Credit Union employees, and vendors.
• Assist Asset Management, Collection, and Legal Recovery departments with information, valuations, and documents.
• Assist all areas of collections and management with tracking and validation, including issues regarding members, vendors, collateral, payments, and processes.
• Monitor all channels of communication from members, vendors, and Credit Union employees—including instant messages, phone calls, emails, text messages, and written correspondences.
• Understand Credit Union loan documentation, dealership ancillary product documents, payment protection process and documents, GAP, and collateral protection insurance documents.
• Possess knowledge and understanding of loan and security agreements, titles, UCC documents, and lien notifications that give the Credit Union a security interest in collateral; collaborate with other departments to correct or increase that interest.
• Perform collateral valuation methods and programs to establish fair market value when liquidating collateral at auctions, wholesale, private sales, and public sales.
• Comply with laws and regulations; learn the process involving in-state and out-of-state vendors to secure, transport, and liquidate collateral.
• Comply with the Uniform Commercial Code (UCC) and Tennessee Code Annotated (TCA) regulations regarding titling, repossession, and liquidation of collateral.
• Perform duties assigned to required communication, including appropriate notice of sale, deficiency letters, and other communications in accordance with laws, regulations, statutes, and bankruptcy code. Prepare appropriate power of attorney and sale‑under‑special‑conditions forms to complete the sale of collateral.
• Maintain accurate system records on loans and accounts; research loans and deposit accounts; transfer and post sale proceeds, refunds, and payments to member accounts.
• Perform basic skip‑tracing techniques, including reading credit reports and utilizing search engines, social media, and vendor systems.
• Understand Credit Union policies, products, and services; offer solutions to members to prevent repossessions and minimize loss.
• Identify and recommend accounts for skip exceptions, modifications, and workout/consolidation loans when appropriate; learn negotiation methods and documents for management approval.
• Balance Credit Union vendor accounts and general ledgers.
• Perform duties assigned to ancillary product refunds, including filing for refunds, obtaining quotes, and pursuing refunds until received in full per department guidelines.
• Track repossessions and refunds of ancillary products.
• Understand primary vehicle insurance requirements, regulations, and processes.
• Understand collateral protection insurance (CPI) products and apply them to minimize losses.
• Document all work—communications, promises to pay, payment arrangements, updates, and…