Senior Accounts Receivable Specialist, Hospital Operations, College of Veterinary Medicine: UTIA

Senior Accounts Receivable Specialist

The College of Veterinary Medicine invites applicants to apply for the position of Senior Accounts Receivable Specialist. This position serves as a senior financial operations lead for the Veterinary Medical Center (VMC), overseeing complex accounting, billing, and accounts receivable functions that support more than 35,000 patient visits annually and contribute to over $19 million in revenue. This position exercises substantial independent judgment in managing client accounts, ensuring regulatory and policy compliance, resolving high-risk financial issues, and supporting strategic financial decision-making for the VMC.

The role provides advanced analytical support, leads process improvements, coordinates cross-departmental financial workflows, and serves as a key resource to clinicians, department heads, and external agencies.

Accounts Receivable Leadership & Compliance Management

- Directs comprehensive accounts receivable operations for all Referral Veterinary Services, ensuring accuracy, compliance, and timely resolution of complex financial matters.

- Conducts advanced analysis of patient accounts, identifies systemic issues, and implements corrective actions to strengthen financial controls.

- Oversees monthly billing cycles, aging reports, delinquency management, and account status maintenance within the hospital system.

- Develops AR performance dashboards, trend analyses, and monthly reports for the Finance Director

- Coordinates with collection agencies, reconciles statements, and resolves discrepancies requiring high-level financial judgment

Client Financial Services & Complex Account Resolution

- Serves as the primary financial liaison for clients, clinicians, and external agencies, providing expert guidance on billing inquiries, treatment plan estimates, and account resolution strategies.

- Handles escalated, sensitive, or high-risk financial cases requiring advanced communication and negotiation skills.

- Drafts professional correspondence, negotiates payment arrangements, and ensures compliance with institutional and legal requirements.

- Collaborates with insurance carriers, Humane Societies, law enforcement, state agencies (e.g., TWRA), referring veterinarians, and debt-reduction agencies to resolve complex account matters.

- Maintains detailed documentation of all communications and collection efforts to support audit readiness and legal compliance.

Financial Operations & Cash Management Oversight

- Oversees daily financial operations for clinical services, ensuring accuracy, security, and compliance in all cash-handling processes.

- Manages cash drawer controls, verifies daily cash logs, and maintains after-hours receipt documentation.

- Prepares bank deposits and performs DASH cash entry functions in the absence of the supervisor.

- Investigates cash discrepancies, identifies root causes, and recommends process improvements to strengthen internal controls.

- Maintains inventory of financial processing supplies and coordinates with technical support to resolve credit-card terminal issues.

- Ensures accurate client demographic data and initiates corrections to maintain data integrity.

Training, Workflow Coordination & Cross-Departmental Collaboration

- Provides leadership in training and workflow coordination for student employees and new staff, developing training materials, evaluating performance, and ensuring consistent adherence to accounting procedures.

- Participates in hiring processes and provides recommendations regarding candidate selection.

- Collaborates with departmental bookkeepers, UTIA personnel, Central Cashier's Office, Internal Audit, Treasurer's Office, and other UT departments to streamline processes and resolve complex financial issues.

- Works closely with Computer Services to recommend, test, and implement system enhancements that improve billing accuracy and operational efficiency.

- Supports orientation for interns, residents, and live-in students regarding financial processes and expectations.

Financial Analysis, Reporting & Strategic Support

- Conducts advanced financial and statistical analyses to support…