Senior Accounts Receivable Specialist, Hospital Operations, College of Veterinary Medicine: UTIA

Senior Accounts Receivable Specialist, Hospital Operations, College of Veterinary Medicine: UTIA

Knoxville, TN, United States

The College of Veterinary Medicine invites applicants to apply for the position of Senior Accounts Receivable Specialist. This position serves as a senior financial operations lead for the Veterinary Medical Center (VMC), overseeing complex accounting, billing, and accounts receivable functions that support more than 35,000 patient visits annually and contribute to over $19 million in revenue. This position exercises substantial independent judgment in managing client accounts, ensuring regulatory and policy compliance, resolving high ‑ risk financial issues, and supporting strategic financial decision ‑ making for the VMC.

The role provides advanced analytical support, leads process improvements, coordinates cross ‑ departmental financial workflows, and serves as a key resource to clinicians, department heads, and external agencies.

• Directs comprehensive accounts receivable operations for all Referral Veterinary Services, ensuring accuracy, compliance, and timely resolution of complex financial matters.
• Conducts advanced analysis of patient accounts, identifies systemic issues, and implements corrective actions to strengthen financial controls.
• Oversees monthly billing cycles, aging reports, delinquency management, and account status maintenance within the hospital system.
• Develops AR performance dashboards, trend analyses, and monthly reports for the Finance Director
• Coordinates with collection agencies, reconciles statements, and resolves discrepancies requiring high-level financial judgment
• Serves as the primary financial liaison for clients, clinicians, and external agencies, providing expert guidance on billing inquiries, treatment plan estimates, and account resolution strategies.
• Handles escalated, sensitive, or high ‑ risk financial cases requiring advanced communication and negotiation skills.
• Drafts professional correspondence, negotiates payment arrangements, and ensures compliance with institutional and legal requirements.
• Collaborates with insurance carriers, Humane Societies, law enforcement, state agencies (e.g., TWRA), referring veterinarians, and debt ‑ reduction agencies to resolve complex account matters.
• Maintains detailed documentation of all communications and collection efforts to support audit readiness and legal compliance.

• Oversees daily financial operations for clinical services, ensuring accuracy, security, and compliance in all cash-handling processes.
• Manages cash drawer controls, verifies daily cash logs, and maintains after-hours receipt documentation.
• Prepares bank deposits and performs DASH cash entry functions in the absence of the supervisor.
• Investigates cash discrepancies, identifies root causes, and recommends process improvements to strengthen internal controls.
• Maintains inventory of financial processing supplies and coordinates with technical support to resolve credit-card terminal issues.
• Ensures accurate client demographic data and initiates corrections to maintain data integrity.

• Provides leadership in training and workflow coordination for student employees and new staff, developing training materials, evaluating performance, and ensuring consistent adherence to accounting procedures.
• Participates in hiring processes and provides recommendations regarding candidate selection.
• Collaborates with departmental bookkeepers, UTIA personnel, Central Cashier’s Office, Internal Audit, Treasurer’s Office, and other UT departments to streamline processes and resolve complex financial issues.
• Works closely with Computer Services to recommend, test, and implement system enhancements that improve billing accuracy and operational efficiency.
• Supports orientation for interns, residents, and live ‑ in students regarding financial processes and expectations.

• Conducts advanced financial and statistical analyses to…