Head Teller

Location:

Fountain City Branch - Knoxville, TN 37918

Position Type:
Full Time

Education Level: High School

Travel Percentage:
None

Job Shift: Day

• Oversee branch operational functions, such as approving transactions, cash control, branch limits, internal control, and Monthly Branch Review.
• Demonstrate and ensure competency and compliance with all Teller application transactions and processes.
• Ensure that all Tellers are aware of, and participating in, achievement of service and sales goals.
• Assist with branch reviews, scheduling, and other leadership matters as directed.
• Open, set timers, and close the vault utilizing dual control.
• Conduct check verifications requested by third parties.
• Order currency for the vault for bank use, as directed.
• Clear the cash items as reported by the Operations department as directed.
• Coordinate ATM and night deposit balancing and maintenance as directed.

• Be a primary contact for consumer banking, proactively learning about our customers and their needs, and providing a knowledgeable point of contact.
• Represent the Bank positively, courteously, and with the greatest concern for the customer’s interest.
• Be friendly. Smile when dealing with customers. Reserve personal concerns for personal time away from the Bank.
• Assist customers with opening, maintaining, and closing accounts. Recommend services that will meet the customer’s needs and increase South East Bank’s service base.
• Assist customers with questions and problems on checking and savings accounts. Locate appropriate information and help resolve concerns.
• Receive and handle or transfer calls to the Bank.
• Assist Deposit Operations with account research, resolution, and maintenance. Process return items and forms as necessary.

• Ensure that transactions, balancing, receiving cash, and other functions are performed with dual control and/or all proper authorization.
• Cash checks and pay out money after proper identification has been acquired, verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the person(s) receiving payments and the legality of the documents.
• Enter customers' transactions into computers to record transactions and issue computer-generated receipts. Consult Branch Management for corrections. Place stops or holds on customers accounts as necessary.
• Prepare and verify cashier's checks.
• Receive mortgage, loan, or other bill payments, verifying payment dates and amounts due
• Process transactions such as funds transfers, term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
• Assist customers with access to lock boxes as needed.
• Count currency, coins, and checks received, by hand and/or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Identify transaction mistakes when debits and credits do not balance.

• Explain, promote, or sell products or services such as money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
• Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.
• Conduct call-backs to external check printing companies to verify customer information.
• Direct customers to other Bank staff as necessary to facilitate interactions.

• Set an example for your team by demonstrating a strong work ethic,…