Loan Assistant - Fountain Equipment Finance

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At Smart Bank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. For more than 35 years, Fountain Equipment Finance (FEF), a wholly owned subsidiary of Smart Bank, has specialized in providing equipment financing solutions to the construction and transportation industries.

Headquartered in Knoxville, Tennessee, we help businesses acquire the equipment they need to grow and succeed. We are seeking a detail-oriented, relationship-focused Loan Assistant to support our production team and play a critical role in the equipment financing process. This position offers the opportunity to work alongside experienced lenders, interact with clients and vendors across multiple states, and contribute to a fast-paced, team-oriented environment.

If you thrive on organization, customer service, and helping complex transactions come together smoothly, we'd love to hear from you.

• Assisting lenders with preparing and processing commercial equipment loan applications
• Collecting and verifying borrower documentation, including financial statements, insurance, and equipment invoices
• Ordering and reviewing third-party reports such as UCC searches, appraisals, and lien filings
• Ensuring loan packages meet internal policy and regulatory requirements
• Coordinating with vendors, title companies, and internal teams to facilitate efficient closings
• Tracking post-closing requirements, including insurance verification, lien perfection, and document imaging
• Maintaining accurate loan files and loan tracking systems
• Delivering exceptional service to both internal partners and external clients
• Supporting Smart Bank's commitment to integrity, compliance, and relationship-driven service

• High school diploma or equivalent required
• Associate's or bachelor's degree in Business, Finance, or a related field preferred
• Two or more years of commercial lending, loan operations, or related banking experience preferred
• Previous equipment finance experience is a plus

• Familiarity with UCC filings, lien perfection, and equipment financing processes
• Strong organizational skills and attention to detail
• Excellent customer service and relationship-building abilities
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Positive attitude, professionalism, and a strong sense of integrity
• Self-motivated team player who embraces change and continuous improvement

At Fountain Equipment Finance, you'll join a company with a proven track record, specialized industry expertise, and the backing of Smart Bank, one of the region's leading financial institutions. We believe our people are our greatest asset and are committed to providing an engaging workplace where associates can grow professionally and personally.

• Generous Paid Time Away 28 days annually
• Health Benefits Basic health coverage for associates and eligible dependents effective the first of the month following your start date
• 401(k) with Employer Match Traditional and Roth 401(k) contribution options with employer match
• Smart Perks Exclusive discounts on Smart Bank products and services

This may occasionally require travel for meetings or training opportunities.

With a strong foundation and a growing footprint, Smart Bank delivers high-touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, Smart Bank operates as a subsidiary of Smart Financial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of Smart Bank's success is a commitment to creating "WOW" experiences-for both clients and team members.

This people-first culture has earned national recognition, including placement on FORTUNE's 2025 Top 100 Best Workplaces list and Great Place To Work® certification, reinforcing Smart Bank as an employer of choice in the markets we serve. Drawing on decades of collective banking experience, Smart Bank's leadership has embedded "Smart" business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top-tier talent.

Guided by these principles, Smart Bank has grown into a respected, high-performing financial institution trusted by the communities it serves.