Collections Specialist
Job in
Knoxville, Knox County, Tennessee, 37955, USA
Listed on 2026-09-25
Listing for:
ORNL Federal Credit Union
Full Time
position Listed on 2026-09-25
Job specializations:
-
Finance & Banking
Banking & Finance, Bank Customer Service, Banking Operations
Job Description & How to Apply Below
Role:
The Collections Specialist I is responsible for collecting delinquent payments and providing member service regarding collection issues.
Essential Functions and Responsibilities :- Performs outbound calls on delinquent members, services inbound calls, accurately documents member interactions, payment arrangements, and action plans in the core collection platform.
- Skip traces for members that the Credit Union hasn’t been successful in reaching; reviews loan documentation, leverages skip trace platorm(s) and references prior collection notes in an effort to reach the member.
- Performs other job related duties as assigned.
- Minimum 1 year of experience processing transactions and delivering customer/member service in a banking or credit union environment Required
- One or more years of experience in a banking or credit union collections environment Preferred
- High School Diploma or GED Required
Skills Required:
- Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint.
- Excellent organizational and analytical skills
- Ability to communicate clearly and professionally with all levels of an organization.
- Excellent written and verbal communication skills, including business writing ability
- Excellent time management skills and accustomed to working with deadlines.
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