Loan Servicing Specialist

Job Details:

Job Location:

412 Office - Knoxville, TN 37922, Position Type:
Full Time, Education Level: High School, Travel Percentage:
None, Job Category:
Banking, GENERAL FUNCTION:
Handle the transactions, processes, and maintenance for loans within the Bank’s portfolio. Work with customers, loan operations, lenders, and management to ensure that loan renewal, modifications, payments, payoffs, charge-offs, etc. are handled efficiently and accurately. Maintain appropriate documentation, approvals, and updated information.

• Book new loans to the Bank’s core software as directed, ensuring accurate entry amounts, dates, interest rate information, parties to the loan, appropriate classification and codes necessary for reporting, and other information.
• Facilitate accurate accounting of loans in the core system. Perform transaction postings and reversals as needed; resolve un-posted transactions; process loan charge-offs; assist in processing wires and other transactions
• Assist with document management and record retention. Review, verify information, and scan and/or import documents to the bank’s electronic document storage system. Ensure proper retention, filing, and security of original documents required to be retained after imaging, per the bank’s retention guidelines
• Perform general loan servicing activities with appropriate maintenance and documentation, including, but not limited to:
  • Loan file maintenance (renewals, modifications, extensions, updates, accounting, documentation, etc.)
  • Facilitate customer service for payments, billing, credit reports and disputes, payoff quotes, etc.
  • Process collateral recordation and releases
  • Process paid-out loans
  • Process charge-offs, non-accrual, coding changes, etc.
  • Review, confirm, and process disbursements for escrowed tax and insurance payees
  • Maintain and service loans in delinquency, bankruptcy, or other legal proceedings
  • Review, verify, and maintain related documentation, including but not limited to, contracts, signatures, documents, insurance, collateral, terms, renewals, modifications, pay-offs, delinquency, etc.

• Monitor, assess, and analyze trends in loan production, quality control processes, and other relevant functions to assist Management in identifying risks, efficiencies, production, concerns, and other matters that affect the Bank’s loan quality and compliance with applicable laws, regulations, policies, and procedures.
• Maintain accurate reports of loan maintenance and review activities and findings.
• Assist in the preparation and verification of reports as required.

• Review the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud. Follow all guidelines for securing your accounts, access, systems, and information. Be proactive in identifying threats to information security and relay concerns to the information security team.
• Diligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
• Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, Red Flags, Consumer Privacy, Fair Lending, other applicable lending laws, etc. Follow these at all times.
• Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty when issues arise.
• Address with your supervisor questions about suspected violations of policy and procedure, and other laws and guidelines, as outlined in the Code of Conduct, including but…