ECF Choices Support Coordinator - Knox

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This is a field based opportunity in Knox and surrounding counties.

If you are located in TN, you will have the flexibility to work remotely
* as you take on some tough challenges.

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs
• Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence‑based guidelines
• Develop and implement individualized, person‑centered care plans inclusive of goals, opportunities and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting the member where they are
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide referral and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community‑based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 4‑year or higher degree in social work, nursing, education, rehabilitation counseling, or other human service (e.g. psychology, sociology) or health care profession
• Meet the federal requirements for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP)
• Driver's license and access to reliable transportation and the ability to travel within advertised counties to meet with members and providers
• Reside in Knox County and surrounding counties

• 2+ years of experience directly serving individuals with physical, behavioral, intellectual or developmental disabilities
• 1+ years of experience with local home and community‑based providers, behavioral health providers and community support organizations addressing SDoH (e.g., food banks, non‑emergent transportation, utility assistance, housing / rapid re‑housing assistance, etc.)
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• 1+ years of community case management experience coordinating care for individuals with complex needs
• Demonstrated experience/additional training or certifications in motivational interviewing, stages of Change, trauma‑informed care, person‑centered care
• Experience working in team‑based care
• Experience in serving individuals with co‑occurring disorders (both mental health and substance use disorders)
• Background in managed care
• All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives.

The hourly pay for this role will range from $28.94 to $51.63 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At United Health Group, our mission is to help people live…