Office Manager

University Physicians’ Association is seeking a highly qualified and experienced Office Manager to oversee the daily operations of University Surgical Associates
. This full-time position offers the opportunity to lead a thriving medical practice within the University of Tennessee Medical Center system
.

The Office Manager will be responsible for organizing and maintaining overall business office functions, ensuring operational efficiency, and driving continuous growth.

Key responsibilities include:

• Overseeing scheduling, staffing, and front-office registration.
• Managing back-office operations, order tracking, and payroll.
• Ensuring quality control and insurance verification.
• Leading performance improvement initiatives and fostering a culture of excellence.

We offer a comprehensive benefits package, including:

• Paid Time Off (PTO) & Sick Leave
• Medical, Dental, and Vision Insurance
• Short-Term & Long-Term Disability (STD & LTD)
• 401(k) Plan with Immediate Vesting & Company Match
• Life Insurance and More!

Monday - Friday | 8:00 AM – 4:30 PM

• Respond to administrative and technical inquiries with a high level of expertise.
• Resolve complex issues and share knowledge across the health system.
• Ensure compliance with the latest healthcare regulations, technologies, and trends.
• Maintain accurate medical records and enforce security standards per UPA/UHS policies.

• Maintain appropriate staffing levels and monitor scheduling patterns.
• Supervise and mentor office staff in accordance with department policies.
• Address employee concerns professionally and confidentially, implementing corrective action plans as necessary.
• Conduct performance evaluations and provide recommendations for promotions, salary adjustments, and disciplinary actions.
• Foster a workplace culture that recognizes and rewards employee contributions.

• Ensure accurate data entry, audits, and reporting of clinic statistics.
• Oversee payroll processing, credentialing, and compliance with TOSHA, TJC, and regulatory requirements.

• Ensure smooth clinic operations, optimizing efficiency and patient flow.
• Work closely with the billing office to manage insurance verification and patient accounts.
• Address patient concerns and ensure high standards of customer satisfaction.
• Implement processes to align with quality measures and department goals.