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PACT RN Case Manager

Job in Knoxville, Knox County, Tennessee, 37955, USA
Listing for: Helen Ross McNabb Center
Full Time position
Listed on 2026-03-04
Job specializations:
  • Healthcare
    Community Health, Healthcare Nursing, Mental Health
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

PACT RN Case Manager

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the PACT RN Case Manager today!

The PACT RN Case Manager JOB PURPOSE/SUMMARY Summary of role of team
  • The Program for Assertive Community Treatment (PACT) is an evidence-based treatment modality designed specifically to serve those with severe and persistent mental illness.
  • Clients served by PACT are typically diagnosed with a thought disorder, have a history of psychiatric hospitalization, and are unable to engage with more traditional forms of outpatient care.
  • The goals of PACT are to assist individuals in the reduction of mental health symptoms, to function successfully in the community, to live as independently as possible and to reduce hospitalizations and/or incarcerations.
  • Goals are tailored to each individual's needs and may be adjusted quickly to respond to changes.
  • PACT interventions include ongoing assessment, case management, medication management, advocacy, group therapy and goal-oriented individual therapy services. Crisis support is available 24 hours per day, 7 days per week.
Summary of position
  • The PACT RN Case Manager serves as a clinical member of a multi-disciplinary team by providing treatment and case management support to clients;

    Duties include:

    Referral, linkage, and advocacy services to promote access to resources;
    Side by side support in the community and during appointments to promote engagement and accurate understanding of information;
    Ongoing assessment of client functioning to relay information to other members of the clinical team;
    Crisis intervention and emergency services as needed.
  • Serves as a specialist for medical concerns and medication issues while administering and delivering medications to clients in both the office and community;
    Embraces the key values of case management: empowerment, normalization, rehabilitation, and continuity of care
TYPICAL WORKING CONDITIONS/ENVIRONMENT
  • PACT is an outpatient program, and the majority of duties are performed in the community and client homes.
  • Services are limited to those that reside in the Knox County catchment area.
  • This position does include limited time in the office for team meetings and documentation.
  • PACT is a fast-paced program best suited for individuals that are flexible and able to multitask while prioritizing the evolving needs and concerns of individuals served in order to promote the highest quality outcomes.
JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.

This job description does not constitute a written or implied contract of employment.

1. Participates as an active member of a multi-disciplinary team.
  • Begins and ends workday as scheduled and is accessible by phone when working in the field.
  • Is on time for and participates appropriately in daily treatment team and weekly treatment planning meetings. Provides detailed written reports when excused from attending treatment meetings.
  • Responds appropriately to all EMR flags, emails, and voicemails within 2 working days.
  • Submits to Services Coordinator, or designee, proposed schedule for the following week by the stated deadline. Schedules shall include standing appointments, other clinically appropriate appointments (medically related, DHS, Social Security, payee, housing, etc.), and unavailable blocks (break, paperwork, travel time, etc.).
  • Follows protocol for assigned changes in schedule.
2. Completes documentation in compliance with CARF and SSOC standards.
  • Documents client…
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