Supv Patient Accounting

Overview

Patient Accounting Supervisor, Business Office

Full Time, 80 Hours Per Pay Period, Day Shifts

Covenant Health Overview:

Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area's largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year.

Covenant Health is the only healthcare system in East Tennessee to be named a Forbes Best Employer seven times.

Position Summary:

The Supervisor Patient Accounting-KBOS has full knowledge of all positions within the Business Office. This position assists the Department Manager with maintaining productivity and with meeting the department's goals. Resolves complex issues that cannot be resolved by the staff. Supervises the staff on a daily basis. Responsible for monitoring staff work load. Assists the Manager in selection, orientation, training, evaluation and discipline of employees.

Assists other departments as needed and meets other requests of the Director and Vice-President of Financial Services.

Integrity

• Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the revenue process.
• Adheres to established policies and procedures, objectives, process improvement initiatives, safety, environmental and infection control standards.
• Demonstrates knowledge of State and Federal regulations, HCFA guidelines, HIPAA, Medicare/Medicaid guidelines and other Third Party Payor requirements assuring departmental compliance.
• Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources.
• Ability to identify and review problem accounts to determine reason(s) for and resolution of problems soliciting input when required from outside resources, and delegates to staff for follow-up.
• Does not promote or participate in solicitation during working hours within the department.
• Demonstrates good judgment when having discussions related to the revenue process, maintaining a professional and confidential environment.
• Supports, models and adheres to the desired behaviors of the KBOS constitution and Covenant Health for integrity which are; hold others accountable for living the values and behaviors, protect confidential information, deal with difficult issues honestly, directly, respectfully and tell the truth.

Quality

• Supervises the accuracy and timeliness of staff and department responsibilities to ensure optimum cash flow.
• Assists in selection, evaluation and discipline of employees.
• Proficiently maintains performance records and attendance records.
• Trains new personnel in areas of responsibilities and provides in-service education for existing personnel on new policy ad procedures as developed.
• Assists with applicable training manuals.
• Distributes HCFA memos to staff and provides training for new or revised rules ensuring compliance with HCFA Tenncare/Medicaid or other State or Federal regulations.
• Resolves complex collection issues that cannot be resolved by the staff, referring to the Manager if necessary.
• Searches for innovative ways to identify opportunities for improving the revenue process.
• Professionally deals with patient/public, co-workers, physicians, facilities, agencies and/or their offices and other facility personnel using verbal, nonverbal and written communication skills.
• Performs other duties as assigned to the satisfaction of the Manager, Director and/or Vice-President of Financial Services.
• Supports, models and adheres to the desired behaviors of the KBOS Constitution for quality which are; celebrate and reward successes, seek out better ways to do our job, set improvement goals and standards striving to meet or exceed them, participate in forming and being part of work teams when necessary and do not say It's not my job.

Serving the Customer

• Communicates…