Service Coordinator

Service Coordinator, Emergency Department

Full Time, 80 Hours Per Pay Period, Variable Shifts

Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world‑class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all‑digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee’s top 10 hospitals by U.S.News & World Report and earns national recognition as a Top
100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center marries cutting‑edge technology with compassionate, community‑centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety.

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.

At Parkwest Medical Center we strive to provide outstanding patient care during emergency situations. Our 39‑bed Emergency Department provides care to patients experiencing medical emergencies, acute illnesses, and minor trauma. Staff work in a fast‑paced environment to quickly assess conditions and stabilize patients in life‑threatening emergencies such as stroke, cardiac events, or severe injuries as well as less urgent medical issues.

The Emergency Department sees around 140 patient visits per day.

Our staff members include RNs, Paramedics, LPNs, ED Techs and Health Unit Coordinators. Our department is high‑energy, team‑oriented, customer satisfaction focused. We currently use a self‑scheduling model that covers a six‑week period. Staff work three 12‑hour shifts per week, with an every‑other‑weekend rotation and two Mondays per month. Our night shift RN staff enjoy extra weekends off, as we employ traditional night weekend Baylor RN staff.

If you are team oriented, a critical thinker, enjoy a lively environment and are passionate about saving lives, apply for our ED today!

Provides leadership and oversight for specialty area. Acts as a resource for the specialty area.

• Develops service goals.
• Responds to specialty/emergency/needs as needed.
• Functions as a resource person and team leader.
• Demonstrates competence in critical skills to include delivery of care appropriate to the age‑specific needs of the population served.
• Evaluates service inventory and adjusts.
• Orders specialty items.
• Serves as liaison with medical staff and other customers.
• Serves as expert, resource, and consultant for specialty area.
• Coordinates maintenance of service equipment.
• Maintains proficiency for specialty area.
• Researches alternatives for usage of equipment/instruments.
• Provides feedback (verbal and written) on staff performance.
• Refers personnel conflict management to supervisor, manager, or director.
• Develops and implements educational training programs for personnel.
• Assumes departmental charge responsibilities as needed (weekends, 3-11, holidays, etc.).
• Recommends staff assignments to provide optimal customer satisfaction.
• Identifies learning needs with staff.
• Monitors schedule in advance to prevent conflicts and coordinates needs.
• Problem solves and trouble shoots specialty conflicts (equipment, instrumentation, etc.).
• Researches and submits proposed budget purchase items each year and as needed.
• Maintains/updates specialty charges.
• Maintains, develops, and updates specialty surgeon preference cards.
• Develops specialty instrumentation trays and procedural packs.
• Meets with staff monthly to discuss staff needs, goals and problems as associated with the services.
• Provides at least eight (8) credit hours of in‑service per year.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other related duties as assigned or requested.

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum of four (4) years professional experience.

Valid Tennessee RN license or current and active national Certified Surgical Technologist (CST) certification established by the National Board of Surgical Technology and Surgical Assisting (NBSTSA).