Patient Service Rep

University Physicians’ Association is seeking qualified applicants for a full‑time Patient Service Representative (PSR) at University Surgeons Associates located in Knoxville, TN. The role involves Check‑In, Check‑Out, and Medical Records responsibilities shared among the Front Office Staff, with each employee assigned a specific role each day. Preference is given to candidates with at least one year of experience in a medical front‑office setting.

• Check‑in new and returning patients, obtain new-patient paperwork, and update demographic or insurance information for returning patients. Ensure all HIPAA forms, consents, and welcome forms are current.
• Collect and post any co‑pays, balances, and required bad debts at the time of service.
• Call no‑show and cancellation patients to reschedule appointments.
• Balance the cash drawer and front‑office journal at the end of the day and lock money in the safe.

• Check‑out patients, schedule follow‑up appointments, and classes per the provider’s encounter form.
• Maintain the bariatric product supply room, sell, and bag products for patients.
• Prepare encounter forms for the next day’s patients.
• Maintain the cash drawer, balance at the end of the day, and lock money in the safe.

• Maintain faxes throughout the day. Call patients who have rescheduled using confirmation calls.
• Process medical reports and schedule patients as needed.
• Process medical records requests and send out no‑show and cancellation letters.

• Answer the phone and route calls appropriately, primarily through tasking in Intergy.
• Scan any necessary paperwork and records into the EHR.
• Schedule patients from phone calls and faxed requests.
• Process incoming referrals, gather medical records for provider approval, and call patients to schedule appointments.

Strong communication skills, attention to detail, time management, and organization are critical for success in this role.

Full benefit package available, including PTO, medical, dental, vision, STD, LTD, life insurance, 401(k), and more!

Equipment operator:
Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc.

Education:

High school or GED.