Bench Housekeeping Manager

## Bench Housekeeping Manager Apply:
In-Person:
Knoxville, TN:
Sevierville, TN:
Full time:
Posted Today:
R26 _004797
*
* Location:

** Club Wyndham Smoky Mountains
** Pay Rate:
** Salary - Salary Plan, 60,000.00 USD Annual
*
* Work Shift:

**** Job Description
** Bench Housekeeping Manager     The Bench Housekeeping Manager role is a travel-based position that provides operational support across multiple locations nationwide. This position requires up to 100% travel throughout the United States and will serve in a bench capacity until new business opportunities begin.
Candidates selected for this role must be fully open to relocating anywhere in the country based on operational needs and new business start-ups. Flexibility and willingness to relocate are required conditions of employment.
The Bench Housekeeping Manager will assist with leading a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a clean and comfortable environment for guests to enjoy their well-earned vacation.
** Responsibilities
* ** Lead and promote training initiatives for the HHS Resorts division to create service-driven teams
* Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations
* Deliver effective training to ensure employees understand guest satisfaction and expectations, and can demonstrate effective customer service skills
* Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
* Demonstrate continuous ability to maintain and/or improve customer and guest satisfaction
* Be open-minded and ready to learn from your manager and team members alike
* Lead and manage team member training, development, assignments, and schedules
* Perform daily inspections and assessments and coach and counsel team members
* Recruit team members who reflect our values and create a positive work environment that supports retention
* Communicate with resort and company leadership to set expectations and achieve goals
* Analyze data and make adjustments to meet facility, budget, and compliance goals
**** Skills****
* ** Interpersonal

Skills:

** Ability to interact with individuals at all levels of the organization
* ** Communication:
** Effective written, spoken, and non-verbal communication
* ** Customer Service:
** Service-oriented mentality with a focus on exceeding expectations
* ** Professionalism:
** Maintain a positive and professional demeanor
* ** Decision Making:
** Ability to quickly make sound decisions and judgments
* ** Proactivity:
** Self-motivated with the ability to effectively prioritize projects and needs
* ** Team Player:
** Willingness to provide support where needed to achieve outcomes
* ** Business Ethics:
** Demonstrate integrity, respect, and discretion in all business dealings
* ** Organization:
** Attention to detail and ability to effectively manage tasks in a fast-paced environment
**** Requirements
* **** Must be willing to travel up to 100%
* Must be willing to relocate for new business
* 2+ years of hospitality management or relevant experience
* High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry
* Ability to work a flexible schedule that may include nights, weekends, and holidays
* Computer experience with word processing, spreadsheets, and various software
**** Not Required But a Big Plus
***** Experience in the hospitality industry
* Proficiency in languages other than English, especially Spanish
**** Manage a team. Grow your career.
**** We don’t hire assistant directors; we hire future directors. There will be a lot to learn, but if you’re willing to put in the work, you will succeed. Assistant directors are typically promoted within two years.
**** What We Offer
***** Paid time off (vacation and sick)
* Medical, dental, and vision insurance
* 401(k) with employer match
* Employee assistance program (EAP)
* Career development and ongoing training
**** Important to Know
***** Veterans and candidates with military experience are encouraged to apply.
* HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
**** Who is HHS
**** HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including…