Help Desk Associate

Expected Contract Length: 1 year with potential for extension.

Implements and recommends changes to the Information Technology (IT) plan on small, non-complex projects; configures and installs standard hardware and software; provides basic automation support and coordination to the project; implements the IT portion of the project closeout plan. Performs a broad range of varied automation and communications related work activities. Plans and schedules own work within a limited time horizon.

In this role, you will provide 24x7 first line support for IT services to internal users. You will respond to IT requests and incidents, troubleshoot issues, provide feedback, assist in the development of new procedures, and participate in the rollout of new technologies and services. Your work will contribute to enhanced performance of IT infrastructure, applications, network, and collaboration services globally.

Assist with the day-to-day IT Service Management process based on industry standards. Help develop the roadmap and guides, define processes and data requirements, and establish metrics and reports. Support performance analysis and decision making to help ensure infrastructure support is efficient, effective, and adheres to process policies and procedures.

Deploy and provide hardware and IT services to internal end users in Bechtel offices. Diagnose and resolve hardware and software related issues, maintain and troubleshoot local IT infrastructure, network and collaboration services, and participate in the rollout of new technologies and services. Contribute to improved incident resolution and customer service standards.

Identify, diagnose, and resolve problems for internal users on mobility & wireless services including configuration, setup and issue resolutions for cell phones, tablets, smartphone, PDA, broadband and enterprise mobility management services. Participate in the development and rollout of new technologies and services to enhance end user experience and meet business needs.

• Deploys and provides end user hardware and IT services to internal users in Bechtel offices locally
• Diagnoses and resolves local Infrastructure, hardware & software related issues
• Follows standard operating procedures for IT request and incident services to the end-user
• Improves Incident resolution and customer service standards
• Maintains and troubleshoots local IT infrastructure, network and collaboration services including computer hardware, peripherals and VC equipment and associated end user performance issues
• Participates in the rollout of new technologies, services, and security remediations

• Provides 24 x 7 first line support for IT services to internal users
• Follows standard operating procedures for IT request and incident services to the end-user
• Troubleshoots end user performance issues for IT infrastructure, applications, network, and collaboration services globally
• Provides feedback and assist in development of procedures, work instructions and new scopes
• Participates in the rollout of new technologies, services, and security remediations

The salary range for this role is $66,000 - $86,000; however, Craig Technologies considers several factors when extending an offer for employment, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training and preferred skills and knowledge.

Note:

This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate.

All candidates selected will be subject to a security background investigation and must meet all eligibility requirements for access to classified information.

Craig Technologies is an EEO Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other non‑job‑related protected status.