Helpdesk Specialist, Enterprise Quarantine Sr. Analyst

Overview

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger — helping to simplify health care one person, one family and one community at a time.

The Helpdesk Specialist Enterprise Quarantine is responsible for providing front-line operational support and issue resolution for all activities related to the Enterprise Quarantine Management process. This role ensures timely triage, tracking, and closure of quarantine events across all business units in alignment with regulatory and corporate quality standards.

The individual will act as the central point of contact between field operations, distribution centers, suppliers, and enterprise serialization/data governance teams to ensure quarantined products and data exceptions are efficiently managed, documented, and resolved.

This role will focus on monitoring, troubleshooting, and resolving serialization quarantine and traceability exceptions, managing serialization quarantine and exception handling under the Drug Supply Chain Security Act (DSCSA).

Minimum 1 year experience with helpdesk operations, ticketing systems, and project management

Proficiency with MS Excel, PowerPoint, and Access

Up to 20% travel may be required

Strong analytical and problem-solving skills

Effective written and verbal communication

Ability to manage multiple priorities in a fast-paced environment

Familiarity with DSCSA, FDA guidance, and quarantine protocols

Experience with ticketing systems and helpdesk operations

Knowledge of serialization systems and EPCIS data flows

Highly effective verbal and written communication skills.

Strong analytical thinking and decision making.

Ability to interact with individuals at varying levels within the company.

Flexible to adapt to changing requirements.

Detail oriented.

Strong collaboration/facilitation and consensus building skills.

Strong project/time management

High School Diploma or General Equivalent Development (GED)

40

Full time

The typical pay range for this role is:

$46,988.00 – $

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits — investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 02/03/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.