Specialist II,Technology Training Job Knoxville area,Tennessee USA,IT/Tech

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim

A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The Technology Training Specialist oversees the planning, development, and implementation of training programs designed for Technology team members as well as the broader organization. This role focuses on ensuring that all team members, regardless of department, have access to technology training options that equip them with the technical, analytical, and business management skills necessary to support Pilot’s technology strategy and transformation.

By expanding training opportunities beyond the Technology team, this role helps foster a culture of technological proficiency and continuous learning throughout the organization.

Essential Job Functions

Collaborates with subject matter experts and leaders across multiple departments to ensure alignment on training plans, accuracy of content, and execution.

Develops, designs, and implements training plans and and content based on priority and impact.

Facilitates and administers training via multiple channels including in-person, e-learning, virtual, and third party-led trainings.

Measures effectiveness of training programs by eliciting team member feedback through surveys and other means.

Manages training resources including budget, tools, materials, and third-party consultants to ensure optimal utilization.

Partners with department heads and human resources to ensure technology team members have clear job competencies, development plans, and career paths. Stays up to date with latest training methodologies and technology trends, implementing into roadmap as needed.

Qualifications

Bachelor's Degree Required
Minimum 3 years experience
Adult learning theories / principles
Training evaluation methods
Proficiency in Learning Management Systems (LMS) such as Workday Learning
Proficiency with virtual training platforms (e.g., Microsoft Teams, Zoom, Webex)
Familiarity with AI-driven or adaptive learning technologies
Strong understanding of enterprise technologies (e.g., cloud platforms, cybersecurity basics, data analytics tools).
Ability to translate complex technical concepts into accessible training for non-technical audiences.
Career pathing and competency frameworks Applying change management frameworks (e.g., ADKAR)

Additional Information

Nation-wide Medical Plan/Dental/Vision
401(k) Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Weekly Pay

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Specialist II, Technology Training