Intern - Digital Banking Support

Location:

On site at location listed in job posting.

Internship Program Duration:

* June 22nd - August 14th, required duration

* Internship can extend to September 30th - optional duration

Pay: $20

Bonus:

* $500 for completing the full 8-week program (summer‑only commitment; for students who work while school is out)
* $1,500 for students who continue part‑time after fall classes begin

Training: 5-7 days

Summary

The Digital Customer Experience Specialist Representative will be the final point of contact to handle all technical issues for Retail/SMB Online Banking and Retail/SMB Mobile Banking. The primary duty of this position is to resolve customer issues and to support requests submitted for review and approval. Mastering the ability to problem solve using their knowledge of the system, proven research techniques and utilize IT resources that are available.

Responsible for developing/testing solutions for Quicken & Quick Books. Report design, reliability, and navigational problems to the appropriate technology team and communicating proven workaround solutions with other DTS team members and management.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best.

Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Education and/or Work Experience Requirements:

Overall core competencies include:

* Working knowledge of Online and Mobile Banking Products and Services.

* Good working knowledge of Android, Apple, and Mobile devices

* Proficient understanding of PC operating systems and a strong knowledge of major Web browsers.

* Proficient understanding of First Horizon legacy systems and systems of record.

* Has high dependability and follow-through without supervision

* Demonstrated ability to manage priorities.

* Ability to work with internal stakeholders and external vendors.

* Excellent written, verbal, and telephone communication skills.

* Excellent analytical and troubleshooting skills.

* Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues.

* Log issues received from customers via phone and email in trouble ticket tracking application

* Take ownership of the issue from initial call to resolution and closure.

HOURS:

* 25-40 hour work week - Monday - Saturday various schedules from 8:00 AM - 10:00 PM

Preferred Qualifications:

* High school diploma required for consideration

* BA, BS degree or equivalent preferred

* Two (2) to three (3) years of experience in bank product service/operations.

* One (1) to two (2) years of experience with Help Desk or equivalent technical support role.

* Experience with online banking products, and mobile devices.

Physical Requirements:

* Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards

* Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

* Must be able to talk, listen and speak clearly on telephone

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.

First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at

Benefit Highlights

* Medical with wellness incentives, dental, and vision

* HSA with company match

* Maternity and parental leave

* Tuition reimbursement

* Mentor program

* 401(k) with 6% match

* More -
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