Project Specialist

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

The Technical Project Specialist L1 is a critical role on our Design, Engineering and Construction team within the security services department to support small moves, adds and changes of the security systems. This role requires technical knowledge of planning and security systems with a strong ability to project manage across multiple cross functional partners.

Up to 50% of time in the local office (must be seated in Ashburn, VA | New Albany, OH | Mesa, AZ | Gallatin, TN | Rosemount, MN)

Occasional travel may be required

• Designs standardized processes and Best Practices from initiation to completion in partnership with SMEs, including project scope, technical requirements, documentation, measurements/KPIs, communication plans, change control, cutover planning, implementation, and project closeout for security Small Moves, Adds, and Changes (SMAC) across data center environments.
• Manage end-to-end technical project plans ensuring on-time delivery while driving execution across security work streams (e.g., access control, video, alarms, monitoring/GSOC integrations), including milestones, dependencies, procurement lead times, install windows, commissioning, and handover.
• Researches and evaluates industry standards and benchmarks to support security SMAC projects, including physical security and life safety adjacency considerations, data center operating constraints, and audit/compliance alignment.
• Fosters strong cross-pyramid partnerships and is able to effectively prioritize workload demands to meet project deadlines, coordinating with Facilities, Site Ops, Networking, Construction, Logistics, Security Engineering, and vendor partners.
• Create sustainable communication themes in conjunction with systematic routines, processes, and preparedness activities for clients to execute consistently, including recurring status reporting, stakeholder updates, and readiness checklists for security changes.
• Distinctive problem-solving and analytical skills combined with strong business acumen and technical savviness, including the ability to translate security requirements into executable technical tasks and validate completion against acceptance criteria.
• Acts as the liaison and point of contact for both internal and cross-functional projects, serving as the primary driver for scope alignment, risk/issue management, escalation paths, and decision capture for security SMAC.
• Evaluate project status and resource utilization; implement changes as needed; review status reports…