Information Technology Support Technician

Schedule: Onsite 2nd Shift and 3rd shift schedules with 2 days off during the week and weekend work

Location: Knoxville, TN location

We are looking for a highly capable IT support tech to provide first-level technical assistance to our customers. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.

This is a fantastic opportunity for a recent college grad looking to kick-start their IT career!

• Troubleshoot hardware issues, software issues, and assist with the diagnosis and correction of issues with back-office computers and printers.
• Experience in documenting processes and monitoring performance metrics.
• Ability to keep up with technical innovation and trends in IT support.
• Monitor email requests for service and support.
• All candidates need to have a good attitude, a strong work ethic, good communication skills, great customer service skills, and a strong sense of urgency.
• This desk has a high call volume, so there is very little downtime with this position. People with a high energy level typically work well in this environment.
• Associates or bachelor's degree in computer science, information technology, or a similar field required.
• Knowledge of computer hardware, software, and networks.
• Exceptional interpersonal and communication skills.
• This will be mostly phone support with some special projects.