Application Support Supervisor Knoxville, TN, US Posted ago

Position: Application Support Supervisor Knoxville, TN, US + 1 more Posted 20 hours ago
## Application Support Supervisor

US - TN, Knoxville
** Lead and Inspire:
Application Support Supervisor (Accounting Solutions)
** Empower a high-performing team of eight support specialists dedicated to our Vista Web and Field accounting products while shaping the future of customer success! As an Application Support Supervisor, you will provide the strategic leadership and direction essential to optimizing performance, managing complex customer challenges, and safeguarding the exceptional service our clients depend on.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

Trimble empowers customers to drive productivity and progress with connected hardware and software solutions.
** What Makes This Role Great:
** In this role, you will be the catalyst for team growth and operational excellence for a specialized group supporting critical accounting software. You will have the unique opportunity to provide vital leadership and strategic direction, directly influencing how our customers interact with Vista Web and Field products while identifying key improvement opportunities to elevate the support experience.
** Key Exciting Responsibilities*
* • Lead and inspire a team of eight support specialists focused on Vista Web and Field accounting products to ensure consistent, high-quality service.
• Provide strategic direction and hands-on coaching to optimize team performance and foster professional development.
• Manage and resolve complex customer issues, serving as a senior point of escalation to safeguard overall satisfaction.
• Identify and implement process improvement opportunities to streamline workflows and enhance the customer support journey.
• Champion the adoption of AI-powered tools and gather feedback to drive innovation within the support department.
** Essential Skills & Experience*
* • 2+ years of experience in application customer support or a related technical environment.
• Demonstrated ability to provide clear leadership and strategic direction to a frontline team.
• Strong problem-solving skills with experience managing complex customer escalations.
• Excellent communication skills and the ability to maintain consistent service standards.
• Proficiency with business software such as Salesforce and Google Workspace.
** Bonus Points For:*
* • Previous experience leading support teams specifically within the accounting or financial software industry.
• Familiarity with Vista Web, Field products, or similar ERP solutions.
** Logistics:
***
* Location:

Knoxville, TN, or Lake Oswego, OR (

Note:

5am-2pm shift required if located in Lake Oswego) 4 days per week in office, 1 day at home
**** Travel Requirement: 0%
**** Why You'll Love Working With Us
** At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter:
Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people:
Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner:
Trimble thrives on individuals who take initiative and embrace ownership. You'll…