Analyst II, Retail Technology

Job Description

The purpose of this job is to provide ongoing support and maintenance of the company’s retail technology systems.

• High school diploma or equivalent certification required.
• ​Bachelor’s degree or equivalent experience preferably related to computer science and technology.
• Minimum three years’ experience with POS systems and second level support in identifying and troubleshooting system issues preferred.
• Working knowledge of Microsoft Windows including Microsoft Office.
• Working knowledge of Microsoft SQL Server Express and ability to script SQL queries.
• Working knowledge of retail store software systems.
• Working knowledge of coding languages .NET, VB, etc. preferred.
• Excellent organizational, troubleshooting, analytical, and diagnostic skills in order to quickly identify and resolve system issues.
• Ability to work unsupervised or with moderate oversight of managers and senior team members.
• Ability to take ownership of various projects and problems, set and meet deadlines, and prioritize tasks in order of importance and impact to the business.
• Work well under pressure and maintain a high level of customer service.
• Strong written and verbal communication skills.
• Ability to communicate clearly with internal teams, customers, and vendors.
• Continue to develop professional expertise, and apply company policies and procedures to resolve a variety of issues.
• Exercise judgment within defined procedures and practices to determine appropriate action.

• Lift up to 50 pounds.
• Lift and move POS and other hardware as necessary.
• Sit or stand for long periods of time.
• Work flexible hours in system critical situations.
• Provide on call support after hours and weekends.
• Travel required less than 10%.