Travel Technician

Job Brief

Exciting Senior Operational Travel Technician opportunity within an established environment. Contract Duration: 6 months – could extend. Onsite in Knoxville, TN with 80% travel. Provide support for end-user software and hardware technologies and technical equipment at corporate offices and site locations. Highly motivated and have the ability to work in a highly demanding, challenging, and fast-moving environment. Ability to work under pressure and with an eye for detail.

• Travel time requirements 80%+ (Must have Real /Passport for both Rental Cars/ Domestic Air Travel)
• Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel.
• Must be available to travel on short notice.
• Ability to perform installs of low voltage cabling, including data, phone, other IT related tasks.
• Basic computer skills.
• Basic networking skills.
• Have reliable transportation to get to the office/airport.
• Basic data infrastructure knowledge.

• Ability to read wiring schematics and blueprints.
• Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed.
• Ability to work on-site with little or no supervision.
• Ability to clearly communicate professionally with technical and nontechnical personnel.

• Travel to sites to perform installations and removal of equipment such as network infrastructure, registers, low voltage cabling, shower systems, PCs, printers, etc.
• Perform site surveys for new acquisitions, new constructions, and remodels.
• Project management and overseeing all aspects of IT related projects for conversions and remodels.
• Provide daily hardware and software support specific to business operations and various projects.
• Respond in a timely manner to incident tickets for end-user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
• Image and stage new hardware specific to business operation.
• Provide training, guidance, and support for lower-level technicians (Help Desk, Associate Technicians, and Technicians).
• Create processes for support for lower-level technicians to follow.

• Contact for IT projects including attending meetings as the subject matter expert. Strong problem-solving skills.
• Customer service skills.
• Possess advanced critical thinking skills.
• To develop and write technical documentation.
• Self-organization and time management skills.
• Communication skills are required.
• Evaluate and test emerging technologies.

This position is in a conventional office and/or warehouse facility during normal business hours. The employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects 10 to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without reasonable accommodation.