Senior IT Field Support Technician

Senior IT Field Support Technician - TRAVEL

6+ months with extension

80% travel – must be based in Knoxville, TN area

$40-42/hr

• Must be able to use personal credit card for work/travel expenses to be fully reimbursed.
• Will be paid for travel time on travel days.
• Travel time requirements 80% + (Must have Real /Passport for both Rental Cars/ Domestic Air Travel).
• Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel.
• Must be available to travel on short notice.
• Ability to perform installs of low voltage cabling, including data, phone, other IT related tasks.
• Basic computer/networking/infrastructure skills.
• Have reliable transportation to get to the office/airport.
• Ability to read wiring schematics and blueprints.
• Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed.
• Ability to work on-site with little or no supervision.
• Ability to clearly communicate professionally with technical and nontechnical personnel.

• Provide support for end-user software and hardware technologies and technical equipment at corporate offices and site locations.
• Travel to sites to perform both installation and removal of equipment such as but not limited to:
  Network Infrastructure, registers, low voltage cabling, shower systems, PCs, Printers, etc.
• Perform site surveys for new acquisitions, new constructions, and remodels.
• Project management and overseeing all aspects of IT related projects for conversions and remodels.
• Provide daily hardware and software support specific to business operations and various projects.
• Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
• Image and Stage new hardware specific to business operation.
• Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
• Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
• Primary contact for IT projects including attending meetings as the subject matter expert.
• Ability to develop and write technical documentation.
• Excellent self-organization and time management skills.