Enterprise Clinical Imaging Analyst II

Enterprise Clinical Imaging Analyst II responsibilities include enterprise implementation, maintenance, and end‑user hardware and software support services for clinical departments such as Radiology, Cardiology, Neurology, Sleep and EMU. Interacts with other Information Technology groups, clinical departments, and physicians to provide service for requests, projects, and trouble calls.

• Provides support to internal and external customers on site, by phone or by screen sharing to analyze reported incidents or requests resulting in a successful repair.
• Provides maintenance of new existing hardware and software through established maintenance procedures.
• Assists in monitoring the Imaging Team Help Desk queue.
• Participates in project planning, analysis, kick off and implementation.
• Assists in developing and maintaining proper departmental documentation.
• Participates in research and development of new hardware and software solutions.

• Associates Degree or equivalent.
• Bachelor's Degree is preferred.
• 5 years of related experience.

• Demonstrated understanding of PACS workflow and experience directly supporting computer hardware and software, implementation and support.
• Exhibits strong communication, organizational, and customer service skills.
• Demonstrated understanding of supporting a large number of devices in a complex and diverse environment.
• Ability to work closely with other technical resources to analyze, maintains, and administers enterprise systems and solutions.
• Demonstrated ability to work successfully in the highly specialized field of systems software and to master the understanding of complex computer hardware and software.
• Full technical knowledge of all phases of software analysis and programs.
• Advanced ability to take initiative and exercise independent judgment occasionally to resolve problems.