Information Technology Support Specialist

Type: W2 contract through end of 2026 with potential to extend

We’re seeking an energetic and dependable IT Support Specialist to join our on‑site support desk and lifecycle refresh project. This role is ideal for someone early in their IT career, a current or recent IT graduate, or anyone with solid technical aptitude who’s ready to learn, grow, and make a real impact.

You’ll support the technology used across company locations, including POS systems, credit card switch software, back‑office hardware, and more. You’ll be a key resource for location managers and field employees, helping keep operations running smoothly.

• Deliver first‑level technical assistance to field users
• Troubleshoot hardware and software issues, including back‑office computers and printers
• Review and document processes while monitoring performance metrics
• Stay current with IT support trends and emerging technologies
• Manage and respond to email requests for service
• Maintain strong communication, customer service, and a sense of urgency
• Handle a high‑volume call environment with steady, consistent activity
• Participate in occasional special projects

• Bachelor’s degree in IT, computer science, or related field (or equivalent experience)
• Knowledge of computer hardware, software, and networking fundamentals
• Strong work ethic, positive attitude, and high energy
• Excellent communication and interpersonal skills
• Desire to grow your technical skill set and career

This is a great opportunity for someone motivated, curious, and ready to build a strong foundation in IT support.