Desktop Support Technician

Job Description

We are seeking a Desktop Technician to join our IT support team. This role is responsible for the imaging, deployment, and support of desktop and laptop systems across a large, distributed enterprise environment. You’ll play a key role in ensuring reliable technology operations for 300+ travel centers and over 5,000 devices nationwide. This is a hands‑on position ideal for someone with strong technical troubleshooting skills and a customer‑first mindset.

• Build, image, stage, and deploy desktops and laptops (Windows 10/11 environments)
• Configure and ship devices (PCs, printers, and peripherals) to field locations across the U.S.
• Provide Tier II/III support for end‑user hardware, software, and system issues
• Troubleshoot and resolve incidents related to Windows OS, Office 365, and business applications
• Manage device lifecycle: implementation, upgrades, break/fix, and replacements
• Maintain and update asset inventory and device tracking
• Utilize tools such as SCCM, Service Now, remote support software (e.g., Bomgar), and VPN/MFA solutions
• Support imaging and deployment processes using tools such as SCCM, Clonezilla, or similar technologies
• Execute and support Windows 11 upgrade initiatives
• Collaborate with team members to resolve escalated technical issues
• Respond to support tickets promptly while meeting SLAs

• 2+ years of desktop / PC support experience in a Windows environment
• Strong troubleshooting skills across hardware, operating systems, and applications
• Hands‑on experience with:
  • Windows 10/11
  • Active Directory
  • Office 365
  • SCCM or similar deployment tools
• Experience imaging, staging, and deploying devices at scale
• Familiarity with ticketing systems (e.g., Service Now)
• Experience with remote support tools and VPN/MFA solutions (Cisco preferred)
• Basic scripting knowledge (Power Shell or similar) is a plus
• Strong communication and customer service skills

• Experience supporting large enterprise environments (5,000+ devices)
• Exposure to tools such as IBM Big Fix, Clonezilla, or similar
• Relevant certifications (A+, Network+, Security+) are a plus
• Experience in desktop engineering or large‑scale deployments

• On‑site role in Knoxville IT Center (office/warehouse setting)
• Schedule:
  
  Monday–Friday, 7:30 AM – 4:30 PM
• Fast‑paced, team‑oriented environment supporting a rapidly growing organization

This is a Contract position based out of Knoxville, TN.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Knoxville, TN.

This position is anticipated to close on Jul 8, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.