IT​/Tech Coordinator, IT Support

Position Summary:

The Desktop Support Printer Coordinator is a member of the healthcare IT support team and serves as the primary liaison between internal stakeholders and third-party printer vendors, service providers, and end users.

Note:

The term "printer" in this role includes stand-alone printers, copiers, and multifunction devices (MFDs) with scanning and related capabilities.

Key Responsibilities Responsibilities include, but are not limited to:
* Coordinate and track printer leasing across the organization
* Works with print services partner
* Oversees print service delivery
* Work with internal Information Technology teams on the setup, configurations, and security of devices
* Coordinator of print services delivery of customer needs
* Coordinator of solution administrator of managed print solution
* Reduce printing costs and create efficiencies
* Managing Oracle Health print queues
* Conduct site surveys for new printer installations and relocations
* Maintain and manage printer fleet inventory and drivers
* Develop, document, and enforce printer standards and procedures
* Provide training to staff on printer usage and best practices
* Configure and adjust printer settings as needed
* Respond to printer-related incidents and service requests
* Act as the primary escalation point for printer service issues
* Travel to various sites as required
* Perform other duties as assigned Position

Qualification:

Preferred Qualifications
* CompTIA A+, CompTIA Network+, CompTIA Security+
* Experience in healthcare IT, printer fleet management, or project coordination
* Associates degree in related Information Technology field, Mathematics, or related field
* 3-5 years experience in Desktop Support or a related Information Technology field

Required Qualifications *

In-depth knowledge of printer functionality, including networking and scanning
* Valid driver's license with the ability to operate company vehicles
* Strong verbal and written communication skills, with the ability to interact effectively with management, end users, and third-party vendors
* Ability to lift, push, and pull printer equipment
* Manual dexterity to handle small components and parts