IT Systems Analyst

Job Details

Job Location:

Revel Group - Knoxville, TN 37902

Salary Range: $.26/hour

Job Category:
Information Technology

IT Systems Analyst – POS Systems Support

We are seeking a skilled and detail-oriented IT Systems Analyst to support and maintain critical business technology systems across the organization. This role is responsible for analyzing, troubleshooting, implementing, and optimizing IT systems with a strong focus on Point-of-Sale (POS) platforms and operational technology solutions.

The ideal candidate will have hands‑on experience supporting POS environments including Galaxy, Info genesis, Eatec, and Yellowdog systems. This position works closely with operations, finance, food and beverage, retail, and IT teams to ensure system reliability, operational efficiency, and exceptional end‑user support.

The IT Systems Analyst will play a key role in system integrations, software deployments, issue resolution, reporting, and continuous process improvement across multiple business units.

• Support, maintain, and troubleshoot POS systems including Galaxy, Info genesis, Eatec, and Yellowdog
• Analyze existing systems and workflows to identify operational and technical improvements
• Configure and maintain POS terminals, peripherals, menus, pricing, inventory, and user access
• Monitor system performance and resolve software, hardware, and connectivity issues
• Collaborate with departments to gather business requirements and implement system enhancements
• Assist with integrations between POS systems, inventory platforms, payment systems, and reporting tools
• Perform software updates, patches, testing, and system deployments
• Develop and maintain technical documentation, workflows, and support procedures
• Provide end‑user training and technical support for operational staff and managers
• Generate and analyze system reports to support business operations and decision‑making
• Assist with vendor coordination and escalation of system‑related issues
• Ensure systems comply with company security standards and operational policies
• Participate in after‑hours or on‑call support when required

• Proven experience supporting POS systems in hospitality, retail, entertainment, or food service environments
• Experience with Galaxy, Info genesis, Eatec, and Yellowdog systems preferred
• Strong understanding of POS hardware, networking, and software troubleshooting
• Knowledge of Windows operating systems and basic network infrastructure
• Experience with system integrations, user management, and reporting tools
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent communication and customer service skills
• Ability to prioritize tasks and manage multiple projects in a fast‑paced environment
• Strong attention to detail and organizational skills

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
• Experience with SQL, database management, or reporting platforms
• Familiarity with payment processing systems and inventory management solutions
• Knowledge of cybersecurity best practices and system access controls
• Experience working in theme parks, hospitality, food service, or retail operations
• IT certifications such as CompTIA, Microsoft, or ITIL are a plus

• POS systems administration
• Technical troubleshooting
• Process improvement
• Systems integration
• Customer support
• Communication and collaboration
• Time management and organization
• Adaptability in high‑volume operational environments

This role operates in a fast‑paced operational environment supporting multiple business units and locations. The IT Systems Analyst must be comfortable working both independently and collaboratively while providing responsive technical support to end users and leadership teams.

• Competitive pay, starting at $26/hour
• Paid time off
• Medical, dental, and vision insurance
• Life insurance
• 401(k) retirement plan
• Free admission for employees and their immediate family
• Employee discounts on food and merchandise
• Generous pass exchange program with area attractions

We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace for all employees.