Veeder Root Technician

Job Description

The purpose of this job is to provide first-level technical support for the Veeder Root system across all company locations. This role will also be responsible for navigating FSM and assisting with PO Edits.

• Learn how to navigate FSM and edit/correct Interface errors, distribution errors, ECT
• Utilize defined Veeder Root processes and procedures to provide first level technical support to all company locations.
• Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive experience
• Monitor system alerts to ensure company sites are fueling 100% of the time, and troubleshoot and resolve any issues at store level
• Process first level phone calls and tickets, to timely resolution.
• Troubleshoot hardware issues within stores and if necessary, once replacements have been received, assist stores with the installation of new hardware
• Document escalations as necessary, forward notification
• Monitor email requests for service and support
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

• High school diploma or equivalent certification required
• Help desk experience preferred
• Basic knowledge of Microsoft Office
• Basic knowledge of Microsoft Operating Systems
• Basic knowledge of different computer software programs
• Problem solving skills
• Attention to detail
• Ability to multitask and work effectively in a fast-paced environment under tight deadlines
• Ability to communicate technical information to non-technical users
• Travel required less than 5%
• Long periods of sitting or standing required in an office environment

• Nation-wide Medical Plan/Dental/Vision
• Flexible Spending Accounts
• Weekly pay
• 401K match
• Tuition Assistance
• Adoption Assistance
• PTO
• Fuel Discount