Onsite Technology Specialist

Onsite Technology Specialist

Job Description

Join the team behind iconic brands like Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, and Kimberly-Clark Professional At Kimberly-Clark, it's all here for you-innovation, growth, and the chance to make a real impact.

About You

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world.

It starts with YOU.

Technology Specialists support the day-to-day operations of PCs, servers, and networking equipment for the office location. Coordinate small to medium size IT projects for the office and contribute to large IT projects.

Primary customers will be the site personnel in the office, including executives and their assistants. Key stakeholder and working relationships will be established with DTS and the business depending on the assignment and project scope.

The incumbent works for the ITS Infrastructure & Operations Manager and may take functional work direction from others at the facility.

In this role you will:

* Supports operational maintenance of local data center and site IT infrastructure and evaluates feature and functionality changes within this environment.

* Provides operational support to the office-related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues.

* Leads the planning and execution of office infrastructure implementation projects.

* Performs site IT administration support, new employee IT on-boarding and training. Procures IT infrastructure components according to KC established procurement process.

* Network Support - Installs and supports network equipment with assistance from Network Operations team.

* PC Support - Handles site specific help desk problems that require an office/desk visit.

* PC Deployment - Performs imaging on new PCs including software installation.

* Unified Communications support - Installs and maintains UC video and network equipment with assistance from UC Operations team.

* Server Support/Maintenance - Plans and performs maintenance, break/fix and roadmap activities with assistance from the Server team as needed.

* Manage multi-function device and printer fleet - Procures and provides basic support, escalates issues to printer vendor.

* Surplus Coordination - Documents and coordinates IT hardware surplus equipment process for inventory purposes.

* Manages and coordinates local Infrastructure vendors working at site.

* Provides education to office users on K-C available technologies and their proper use. Manages communication plan for new technology implementations.

* Seeks out and relays future technology recommendations to management and to other ITS team members. Also, serves as coordinator for recommendations by the other ITS team members.

* Maintains site ITS Business Continuity Plan.

* Maintains 1 - 3 year ITS plan.

* Ensures that the LAN and related computer systems are in compliance with established control procedures.

* Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided.

* Demonstrates an analytical and systematic approach to problem solving.

* Facilitates collaboration between stakeholders who share common objectives.

* Rapidly absorbs new technical information and applies it effectively.

Required Qualifications:

* College associate degree and 3+ years of relevant experience with demonstrated skills

* OR 7+ years of applied experience with demonstrated skills described below :
Troubleshooting and solving basic computer issues; and familiar with Windows 7/10/11, Windows 2019 Server, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Zoom and Teams, SharePoint, smartphones, and tablet (IOS, Android).

* Ticketing system management for Incident and Request tracking (i.e.: Service Now)

* Able to work onsite in person - it requires flexibility to be 5 days onsite

Customer Expectations:

* Carry out all work safely. Adhere to plant security policies.

* Carry out assigned tasks in a timely, diligent, and professional manner.

* Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals.

* Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.

* Communicate to local management and staff in non-technical terms.

* Adherence to Kimberly-Clark standards and procedures.

* Be able to work outside of business hours when…