Yardi Support Analyst

SUMMARY

Under the supervision of the Assistant Finance Director (AFD), the Yardi Support Analyst is responsible for providing functional and technical support to the Housing and Finance departments regarding Resident Ledgers, Gross Potential, Subsidy payments, charges, receipts, and other financial implications regarding tenants and revenue to effect real time problem analysis and resolutions. This includes acting as the primary interface to Housing and Finance team members via phone and email.

A secondary role includes providing online and phone training for Yardi and related systems. This position also monitors transactions and processes to ensure compliance with KCDC and HUD regulations. The incumbent prepares and submits required reporting in compliance with relevant regulations.

All activities must support Knoxville’s Community Development Corporation’s (“KCDC” or “Authority”) mission, strategic goals, and objectives.

The Yardi Support Analyst is a non-supervisory classification.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Analyze and identify Yardi system problems and develop and implement appropriate solutions.
• Evaluate systems and recommend solutions to streamline workflow processes and end results.
• Develops written policies and procedures for Yardi users and assists in the implementation of those policies and procedures company wide.
• Establish and manage roles and assign permissions for Yardi users.
• Assists Admissions when tenant’s experience issues related to KCDC’s participant portal.
• Submits Multifamily TRACS (Tenant Rental Assistance Certification System) submissions through the IMAX (Integrated Multifamily Access Exchange). Submits MAT files. Identifies error(s) in MAT files, instructs field staff on how to correct the error and resubmits new certifications to TRACS. Submits TRACS Error Correction on MAT Files and Vouchers as required.
• Reviews, corrects and retransmits IMAX site daily for TRACS errors, emails regarding HAP payments, and any alerts from HUD/TRACS. Reviews TRACS subsystems monthly.
• Prepares HAP (Housing Assistance Payments) for each KCDC property. Reviews HAP to ensure accuracy. Reviews and monitors each HAP record for repayment agreements and updates resident records as required.
• Makes corrections of site data for voucher release of payment and completes monthly reconciliations of differences.
• Tracks and follows up on abnormal issues.
• Participates in accounting close cycle.
• Run and review rent discrepancy reports, make corrections and provide guidance and training to site teams as needed.
• Work with VP Housing and CFO to identify revenue discrepancies and to establish process for efficient revenue maximization.
• Analyzes and verifies validity of technical data; assists in correcting and tracking 50058 submission errors for Public Housing, as applicable. Submits Public Housing 50058's electronically, maintaining the required minimum 95% reporting rate.
• Troubleshoots electronic system problems with software programs and submission databases; provides help desk for KCDC field staff for housing programs.
• Prepares reports for Finance, Housing and Regulatory and Compliance Department as required.
• Assists in training for LIPH, PBRA, and Section 8 employees.
• Provide information, customer support and technical issue resolution via email or phone for all Sites, Contract Administrators, HOD, Compliance Managers, and Finance Staff regarding Ledgers, Rent Charges, Gross Potential, Vacancy, Move-In and Out, and other tenant and revenue-based problems needing addressed.
• Field user inquiries on how to perform certain functions/tasks and reinforce previous training.
• Input Gross Rent changes for all Sites to review and correct adjustments to voucher and accounting reports created by software.
• Work with various departments to aid in creating process and procedure guidelines and SOPs as they relate to Yardi, industry regulations, and company policy.
• Provide recurrent training to Sites, Regional…