Field Tech Analyst- Desktop Support

Job Responsibilities

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now).
• Review, troubleshoot, and approve operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11).
• Install, maintain and optimize desktop/notebook configurations at customer sites (Windows 7, 10, 11).
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services (basic break‑fix for desktops, laptops).

• Service Now ticketing system (or similar ticketing system).
• Office 365 support.
• SCCM.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware.
• Proven customer service background.
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set.
• Availability to receive calls during the normal business day and after hours.
• Physically able to lift and move enterprise and client technology hardware in the customer environment.
• Excellent verbal and written communication skills with emphasis on customer service.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

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