IT Field Support Analyst

IT Field Support Analyst

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

The IT Field Support Professional will be responsible for implementing, maintaining and supporting IT network infrastructure/solutions in order to contribute to a first‑class IT Management Service for our operations. This role operates in complex decision‑making environments that impact CEVA Operations with the ability to provide network stability and exemplary end‑user experience.

• Install, configure, maintain, upgrade, and support network devices such as Cisco/HP switches, Velo Cloud routers, Ruckus/Cisco APs, and Cradlepoint devices and their management software.
• Diagnose, troubleshoot, and resolve system issues and/or respond to outages.
• Manage, research, and resolve complex end‑user escalation incidents.
• Test and perform upgrades and patches to installed operating systems and software.
• Develop plans, schedules, and requirements for deployment of systems.
• Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet business needs.
• Work with the Office of Information Security to monitor threats, alerts, and security vulnerabilities for installed systems and implement response plans for various types of threats and attacks.
• Create and maintain system documentation of processes, procedures, plans, and configurations.
• Manage and maintain hardware inventory of network switches and other devices.

• University or higher education degree in IT Management, Supply Chain Management, or comparable experience in the logistics industry.
• Strong expertise within the functional domain or technology.
• Good analytical and problem‑solving skills.

• Ability to influence effectively and negotiate effectively.
• Ability to communicate effectively in English both orally and in writing.
• Ability to communicate effectively in the local language both orally and in writing.
• Ability to resolve conflicts.
• Excellent client‑facing and collaboration skills.
• Ability to work on your own initiative.
• Excellent team leadership and networking skills.
• Educated to degree level or equivalent relevant experience.

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on wellbeing, including competitive paid time off, 401(k) with company match, health insurance, and an employee benefits platform that provides discounts on gym memberships and a diverse range of retail, travel, car, hospitality, and pet insurance.

We value your professional and personal growth and share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in, or find your own path. Join CEVA for a challenging and rewarding career.

CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities.